Inside Sales Representative

Resource-Label-Group; Cerritos (CA); Remote; USD 60,000 - 75,000; Full time

Benefits offered by this job

PTO

Medical, Dental & Vision coverage

401(k) with company contributions

Training and growth opportunities

Performance-based salary increases

Job summary

Resource Label Group, LLC (RLG) is seeking an Inside Sales Representative to drive retention and growth by converting corporate-generated leads and managing a portfolio of small to mid-sized accounts. The role emphasizes rapid quoting, cross-functional collaboration, and a goal of elevating the customer experience.

This remote West-region position offers travel up to 25% and on-boarding travel to regional plants as needed.

Qualifications

• Bachelor's degree or equivalent in sales, account management, customer service, or related field.
• 2+ years of inside sales, account management, or related customer-facing experience preferred.
• Strong communication, relationship-building, negotiation, and follow-up skills.
• CRM systems experience, especially Salesforce, and proficiency with MS Office.

Responsibilities

• Serve as the primary contact for opportunities generated through corporate lead development.
• Qualify needs and move viable opportunities forward.
• Gather specifications and coordinate with estimating, operations, and technical teams to deliver quotes quickly.
• Follow up on open quotes to convert opportunities into new business.
• Manage a portfolio of small to medium-sized accounts and maintain regular outreach.
• Identify growth opportunities within existing accounts and cross-sell across capabilities.
• Maintain Salesforce CRM records, pipeline activity, and sales forecasts.
• Meet or exceed sales, conversion, retention, and account-growth targets.

Skills

Inside sales

Account management

CRM experience

Communication

Negotiation

Sales forecasting

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Office

Job description

The Inside Sales Representative drives customer retention and growth by converting corporate-generated leads, managing a portfolio of small to medium-sized accounts, and creating new opportunities within the existing customer base.

This role owns opportunities from inquiry through quote, order, and post-shipment follow-up, with an emphasis on speed, competitive solutions, disciplined follow-through, and an exceptional customer experience.

This is an ideal development role for a motivated sales or service professional who wants to strengthen technical, commercial, and account-management skills that can lead to a future outside sales opportunity with RLG. This will be a remote role in the West region, with a travel expectation of 25% within the region. During onboarding, this role may have more consistent travel to regional plants to support training.

• Serve as the primary contact for assigned opportunities generated through RLG corporate lead development; quickly qualify needs and move viable opportunities forward.
• Gather complete specifications and coordinate with estimating, operations, technical teams, and other resources to deliver accurate, competitive quotes quickly.
• Follow up consistently on open quotes, address questions and objections, and convert opportunities into new business.
• Manage an assigned portfolio of small to medium-sized accounts, maintaining regular outreach to strengthen relationships, encourage repeat orders, and protect customer retention.
• Identify growth opportunities within existing accounts, including new products, applications, locations, and cross-selling opportunities across RLG capabilities.
• Monitor ordering patterns and proactively re-engage customers when activity declines or retention risk is identified.
• Follow up after shipment to confirm successful delivery, resolve concerns, and ensure an excellent customer experience.
• Maintain accurate Salesforce CRM records, pipeline activity, quote status, customer information, and sales forecasts.
• Partner cross-functionally to resolve customer issues and deliver on commitments.
• Maintain strong knowledge of RLG products and capabilities, including pressure-sensitive labels, shrink sleeves, RFID and smart labels, flexible packaging, durable and engineered solutions, extended-content labels, sustainable products, embellishments, and related services.
• Meet or exceed assigned sales, conversion, retention, and account-growth targets.

Qualifications

• Bachelor's degree or equivalent relevant experience in sales, account management, customer service, or another customer-facing commercial role.
• 2+ years of inside sales, account management, business development, or related customer-facing experience preferred.
• Driven to win, exceed targets, and take ownership of results while working independently.
• Strong sense of urgency with the ability to manage multiple quotes, opportunities, customers, and deadlines in a fast-paced environment.
• Excellent communication, relationship-building, negotiation, active-listening, and follow-up skills.
• Customer-focused mindset with a genuine commitment to responsiveness, accuracy, and service.
• Strong technology skills, including experience with Salesforce or other CRM systems and Microsoft Office applications.
• Label, packaging, printing, or manufacturing experience preferred, with the ability to quickly build technical product knowledge.

What Success Looks Like

• New business and revenue growth
• Fast, competitive quoting and strong quote conversion
• Customer retention and repeat orders
• Growth within the assigned account base
• Consistent pipeline and CRM management
• Responsive, proactive customer communication
• Effective post-shipment follow-up
• Achievement or exceedance of sales targets

Posted Pay Range:60,000 – 75,000

About Us

Resource Label Group, LLC (RLG) is a leading full-service provider of label and packaging solutions with a diverse product offering which includes pressure sensitive labels, shrink sleeves, RFID/NFC technology, sustainable product solutions, scent activation technology, pharmaceutical packaging and fulfillment services. Resource Label provides products and services for the food, beverage, chemical, household products, personal care, nutraceutical, pharmaceutical, medical device, and technology industries. With locations across the U.S. and Canada, RLG provides national leadership and scale to deliver capabilities, technologies, systems, and creative solutions that customers require.

Pay Range

60,000 – 75,000

Benefits Summary

Why work with us? Take a look at all we have to offer!

• Paid Time Off and Paid Holidays
• Comprehensive and Competitive Medical, Dental and Vision coverage
• Company Paid Short-Term Disability Insurance and Life Insurance
• Additional Benefits -- Long-Term Disability, Supplemental Life, Accident and Critical Illness Coverage Plans
• Excellent 401(k) retirement plan with generous company contribution
• We pride ourselves in investing in our employees by offering onsite training and the ability to have unlimited growth
  potential within our organization
• We believe in rewarding our employees with performance-based salary increases

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