Inside Sales Representative

Ascendum USA; Cayce (SC); On-site; USD 40,000 - 60,000; Full time

Job summary

Ascendum USA in Cayce, SC seeks an Inside Sales Representative to support equipment sales and rentals by replying to customer inquiries, sourcing equipment, preparing quotes, and coordinating the sales process. This role partners closely with Account Managers to ensure CRM opportunities and quotes are complete and accurate, and that logistics are coordinated efficiently.

You will work with Account Managers, maintain CRM data, pursue leads, conduct market research, and help drive sales and

Qualifications

• Bachelor's degree preferred; or equivalent combination of education and relevant experience.
• Previous sales, customer service, or equipment industry experience.
• Proficiency with computers and software applications including Microsoft Office.

Responsibilities

• Responds to customer inquiries and identifies needs to support equipment sales and rentals.
• Sources equipment and coordinates availability to support customer and sales team requirements.
• Prepares quotes and assists in providing timely, accurate responses to customers.
• Processes and manages sales and rental documentation and related transactions.
• Tracks equipment availability including rental, used, and other inventory.
• Supports sales, rental, margin, and profitability goals.

Skills

Sales experience

Customer service

Communication skills

Time management

Organizational skills

Attention to detail

Education

Bachelor's degree in Business or Marketing or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

CRM software

Job description

Description

Inside Sales Representative supports equipment sales and rental activities by responding to customer needs, sourcing equipment and attachments, preparing and coordinating quotes, and facilitating the sales and rental process. This position partners closely with Account Managers to ensure CRM opportunities and quotes are complete and accurate, equipment and attachments are sourced, logistics are coordinated, and required agreements are processed. The Inside Sales Representative also supports lead development, customer follow-up, and market and competitive research to identify sales opportunities and improve customer responsiveness.

FLSA STATUS

Exempt

TRAVEL REQUIREMENTS

Minimal; up to 10%.

RESPONSIBILITIES

• Supports equipment sales and rental activities by responding to customer inquiries and identifying customer needs.
• Sources equipment and coordinates availability to support customer and sales team requirements.
• Prepares quotes and assists the sales team in providing timely and accurate responses to customers.
• Processes and manages sales and rental documentation and related transactions.
• Tracks equipment availability, including rental, used, and other available inventory.
• Supports established sales, rental, margin, and profitability goals.
• Develops and maintains an effective process for managing leads, prospects, and customer follow-up.
• Researches market and customer data to identify sales opportunities and conducts outbound prospecting and follow-up.
• Gathers and shares relevant market and competitive information with management and the sales team.
• Develops and maintains strong working relationships with customers, vendors, sales representatives, branch personnel, and corporate support teams.
• Serves as a primary inside sales contact for customers, including phone, electronic, and walk-in inquiries.
• Maintains accurate and timely customer, lead, quote, and sales activity information in applicable company systems.
• Provides a high level of customer service throughout the sales and rental process.
• Performs other duties and responsibilities as assigned within the scope of the position.
• Seeks and responds constructively to formal and informal performance feedback.
• Actively participates in required training and development programs and pursues additional development opportunities appropriate to the position.
• All other duties as assigned.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field preferred; or equivalent combination of education and relevant experience.
• Previous sales, customer service, or equipment industry experience.
• Experience Is Preferred But Not Required.
• Proficiency with computers and software applications required to perform the responsibilities of the position, including Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook. Ability to learn and effectively use company-specific systems and technology.
• Demonstrates strong attention to detail and accuracy.
• Identifies and communicates issues or concerns in a timely manner.
• Demonstrates strong verbal and written communication skills.
• Maintains clear, accurate, and concise documentation.
• Maintains a high degree of professionalism and confidentiality.
• Demonstrates an approachable, professional, and customer-focused demeanor.
• Works independently and effectively with minimal supervision.
• Demonstrates strong organizational and time-management skills.
• Effectively manages multiple priorities in a fast-paced environment.
• Collaborates effectively with customers, coworkers, and cross-functional teams.

PHYSICAL DEMANDS

• Regularly required to communicate verbally and hear in person, by telephone, and through other communication methods.
• Frequently required to sit and use a computer for extended periods.
• Occasionally required to stand, walk, bend, stoop, or reach.
• Occasionally required to lift and/or move up to 15 pounds.
• May be required to safely operate a motor vehicle for business-related meetings, customer visits, or events.
• May occasionally be required to access, inspect, or move around equipment, which may involve bending, stooping, crouching, or similar movements.

Reasonable accommodations may be made to enable qualified individuals with