Inside Sales Representative

Crane Engineering; Canton Charter Township (MI); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Health insurance

401k with match

Crane University

Team culture

Job summary

Professional Pump, a Crane Engineering Company in Michigan, is seeking an Inside Sales Representative to provide product and service information and resolve technical issues for customers.

You will support sales with obtaining business, quote pricing, coordinate delivery, and ensure customer satisfaction while upholding our values of integrity, teamwork, and excellence.

Qualifications

• High school diploma or equivalent; an Associate's degree in a related field is preferred.
• 1 to 3 years of related experience and/or training, or an equivalent combination of education and experience.
• Ability to interact professionally over the phone with a focus on customer service and increasing sales.
• Ability to multi-task in a fast-paced environment.
• Works well under pressure.
• Strong written and verbal communication skills.

Responsibilities

• Communicates to internal staff on pertinent details of sales and marketing transactions.
• Supports sales staff with obtaining business.
• Assists customers and internal staff with alternative equipment, parts, instrumentation and/or service options.
• Answers customers' questions about products, prices, availability, product uses and credit terms.
• Contacts current and prospective customers to explain features and solicit orders.
• Estimates prices, credit or contract terms, warranties and delivery dates.
• Consults with clients after sales or contract signings to resolve problems and to provide ongoing support.
• Arranges and directs delivery and installation of products and equipment.
• Monitors market conditions, product innovations and competitors' products, prices and sales.
• Negotiates details of contracts and payments with assistance and prepares sales contracts and purchase orders.
• Includes pertinent peripheral quotes on equipment, parts, instrumentation, and services.
• Provides technical information to select equipment, parts and/or services that will better satisfy the customer's needs.
• Controls incoming orders and repeated part numbers.

Skills

Customer service

Phone communication

Written communication

Verbal communication

Time management

Multi-tasking

Pressure management

Education

High school diploma

Associate's degree preferred

Job description

Description

Professional Pump is a Crane Engineering Company located in Michigan. As a result of our tremendous growth, we have a need for an Inside Sales Representative. The Inside Sales Representative will provide product and service information along with resolving technical issues for Professional Pump customers.

Description

Professional Pump is a Crane Engineering Company located in Michigan. As a result of our tremendous growth, we have a need for an Inside Sales Representative. The Inside Sales Representative will provide product and service information along with resolving technical issues for Professional Pump customers.

Our mission is to help customers succeed. To achieve our mission, we've instilled a culture and environment that encourages new ideas, promotes experimentation, and inspires innovation. Professional Pump team members impact the organization's success and are recognized for creating "WOW!" customer experiences.

What You Get To Do

• Communicates to internal staff on pertinent details of sales and marketing transactions.
• Supports sales staff with obtaining business.
• Assists customers and internal staff with alternative equipment, parts, instrumentation and/or service options.
• Answers customers' questions about products, prices, availability, product uses and credit terms.
• Contacts current and prospective customers to explain features and solicit orders.
• Estimates prices, credit or contract terms, warranties and delivery dates.
• Consults with clients after sales or contract signings to resolve problems and to provide ongoing support.
• Arranges and directs delivery and installation of products and equipment.
• Monitors market conditions, product innovations and competitors' products, prices and sales.
• Negotiates details of contracts and payments with assistance and prepares sales contracts and purchase orders.
• Includes pertinent peripheral quotes on equipment, parts, instrumentation, and services.
• Provides technical information to select equipment, parts and/or services that will better satisfy the customer's needs.
• Controls incoming orders and repeated part numbers.

Requirements

• High school diploma or equivalent; Associate's degree in a related field preferred.
• 1 to 3 years related experience and/or training; or equivalent combination of education and experience.
• Ability to interact professionally over the phone with a focus on customer service and increasing sales.
• Ability to multi-task in a fast-paced environment.
• Works well under pressure.
• Strong customer service and time management skills.
• Strong written and verbal communication skills.

We Are Winning When

Our expectations are that team members demonstrate our Core Values.

• Integrity & Respect – Work with the highest ethical standards, interact openly and directly, honor our commitments and value diversity of styles, roles and perspectives.
• Teamwork – Actively collaborate with others to solve problems and create opportunities. Devote ourselves to the team's and others' success.
• Customer Focus – Make customers the starting point for everything we do. Understanding what they want and expect from us will enable us to earn their loyalty.
• Excellence & Innovation – Continuously elevate our expertise and knowledge to strengthen our competitive advantage; and always look for ways to apply breakthrough ideas.
• Passion & Energy – Bring passion and energy to our work so that we are "energy givers", enabling us to own and pursue objectives in spite of obstacles and adversity.
• Fun! - Enjoy what we do and have fun with each other – celebrate a job well done… "25% more fun".

Benefits And Team Member Perks

• Positivity, cohesiveness and celebrating a job well done!
• Competitive compensation and benefits structure within a values-driven culture
• Generous paid time off program
• Comprehensive health insurance coverage
• 401k with generous company match
• Continuous learning through our talent learning management system - Crane University

Professional Pump is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law. Professional Pump also participates in E-Verify to verify identity and employment eligibility.