Inside Sales Representative

Molex; Bridgewater (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Molex, a global leader in connectivity solutions, seeks a customer service professional in Bridgewater, Massachusetts. In this role, you will manage customer orders and inquiries, ensuring data accuracy and timely communication with clients.

You should have at least 2 years of experience in a customer-facing role, along with expertise in SAP and Excel. The estimated salary for this position is between $60,000 and $80,000 annually, with eligibility for variable pay.

Qualifications

• 2+ years of experience in a customer-facing service role.
• Experience working in SAP for order management.
• Intermediate excel skills for reporting and data analysis.

Responsibilities

• Manage customer orders, returns, and complaints effectively.
• Ensure accuracy of data and requirements in SAP.
• Prepare analysis reports to improve communication with customers.

Skills

Customer service experience

Experience in SAP

Excel reporting skills

Strong organization skills

Communication skills

Education

Bachelor's degree (BA/BS)

Tools

SAP

Power BI

Job description

Job Overview

At Molex, a global leader in connectivity solutions, you’ll support fast-growing, innovative businesses within our Optical Solutions Business Unit (OSBU). You’ll partner closely with Sales Account Managers and customers to manage quoting, track orders, and keep programs moving forward. You’ll turn data into clear insights, stay on top of critical requests, and ensure nothing falls through the cracks. Most importantly, you’ll build strong relationships through timely, reliable support.

What You Will Do

• Manage the status and schedule of all customer Orders, Returns, Complaints and Requests
• Ensure Customer inquiries/issues are addressed/ resolved to completion
• Ensure accuracy of data and requirements in SAP
• Manage execution, requirements and maintenance of Customer Programs
• Resolve Order-related issues with intercompany departments
• Issue Quotations and follow-up on the status
• Prepare and utilize analysis reports to improve programs and communication/follow-up with Customers
• Prepare Order, RMA and Forecast status reports.
• Backup Account/Sales Managers during Travel
• Update Customer portals
• Issue open order ECOs

Basic Qualifications

• 2+ years of experience in a customer-facing service role
• Experience working in SAP
• Intermediate excel skills (reporting, data tracking, analysis)
• Strong organization, attention to detail, and follow-up skills
• Ability to multi-task and manage a high volume of work effectively
• Strong written and verbal communication skills

Preferred Qualifications

• Bachelor's degree (BA/BS)
• Experience with similar optical connectivity products
• Experience in connectors, high-tech, or manufacturing industries
• Familiarity with order-to-cash processes and production environments
• Experience with Power BI or similar reporting tools

For this role, we anticipate paying $60,000 - $80,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.