Inside Sales Representative

W3Global; Brecksville (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) with company match

Dental insurance

Health insurance

Vision insurance

Paid time off

Job summary

W3Global is hiring an Inside Sales Representative to work with the external sales team in a fast-paced environment. You will drive growth, nurture customer relationships, and close deals using your B2B sales and CRM skills. Strong English is mandatory, Spanish is a big advantage, and you will educate customers to use the online shop.

You’ll report to the Sales Manager and support the portfolio with offers, pricing, orders, and data accuracy. A dynamic team across countries awaits.

Qualifications

• Proven customer service and sales experience.
• Fluent English; Spanish language skills preferred.
• Understanding commercial aspects of solution/service selling.
• IT knowledge with Excel and CRM proficiency.

Responsibilities

• Open new accounts and extend portfolio with existing accounts.
• Support customer satisfaction and move customers to online channels.
• Act as the primary salesperson between the company and assigned customers.
• Administer client data in internal support systems.
• Make offers with accurate price calculations and follow up.
• Book orders and educate customers to use the E-Shop.
• Support the team with various tasks and CRM use.
• Manage sales opportunities and push cross-sell efforts.

Skills

B2B sales

Negotiation

CRM software

Tele sales

Customer service

Excel

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

YOUR MISSION

The Inside Sales Representative works in team with the external sales representative. It is his/her responsibility to ensure excellent service and customer communication for a fixed territory or customer's base. English is mandatory, Spanish a is big advantage.

YOUR MISSION

The Inside Sales Representative works in team with the external sales representative. It is his/her responsibility to ensure excellent service and customer communication for a fixed territory or customer's base. English is mandatory, Spanish a is big advantage.
As an Inside Sales Representative, you will be integral to driving sales growth and fostering strong customer relationships. Reporting to the Sales Manager, your core responsibilities will include engaging with clients through effective communication and exceptional customer service. Utilizing your premium skills in B2B sales, negotiation, and CRM software, you will identify opportunities and close deals. Your relevant experience in business development and outbound calling will enhance our sales efforts, making you a vital part of our dynamic team focused on achieving ambitious targets and delivering outstanding results.

• Opening new accounts (30%) and extending the assortment portfolio with defined existing accounts (70%) is part of the daily work.
• Supporting customer satisfaction and loyalty while moving the customer to the most efficient sales channel (e.g. online) is very important.
• Acts as the responsible salesperson between the company and the assigned customers.
• Administers client data in internal support systems (IT).
• Making offers with correct price calculations and following up on these offers.
• Booking orders and educate customers to use our E-Shop.
• Support of the complete team (External & Internal) with different tasks.
• Uses, primarily, tele sales tools/knowledge/skills actively and effectively to manage sales across assigned customers and their potential estimation. Aims to continuously expand the business relationship with the defined customers and pushes to cross-sell the sealing assortment.
• Ensures the proper sales channel assignment of the customers, especially with the aim of digital rate increase, meaning online migration.
• Knows customer's business environment and goals as well as customer segment incl. products & applications. Knows competitive environment, key suppliers and buying behavior.
• Leads Customer Relationship Management, representing the company's interests towards the customers, representing customers' requirements. Ensures speedy handling of customer complaints and enquiries.
• Identifies, manages and successfully concludes sales opportunities by persuading and influencing customers to choose products and services.
• Reports periodically with the external sales on his/her sales project portfolio.
• Responsible for an efficient handling of all occurring sales activities.
• Work under pressure to get order out on time and is not afraid to call.
• Flexibility to multi-task as member of small team
  

Your Profile

• Strong proficiency in English and excellent communication skills
• Proven customer service and sales experience
• Demonstrated ability in negotiation and B2B sales with technical products
• Understanding commercial aspects of solution/ service selling
• IT knowledge, Excel, CRM, Microsoft Office
• Internal and external Communication skills
• Tele selling capabilities
• Ambitious, reliable, open minded, organized
• English and Spanish (Required)

Your Benefits

• A permanent full-time position in a key role within an international organization
• A dynamic working environment with short decision lines
• Opportunities for professional growth and increased responsibility
• Close collaboration with motivated colleagues across multiple countries
• 401(k) with company match
• Dental, health, and vision insurance
• Paid time off