Inside Sales Representative

Berendsen; Auburn (WA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Life and disability insurance

401k matching

Paid holidays/vacation/sick leave

Job summary

Berendsen Fluid Power in Auburn, WA is seeking a Customer Service / Inside Sales Representative. The role supports customer quotes, orders, and delivery coordination while partnering with field sales and vendors to ensure satisfaction.

You will respond to inquiries, follow up on quotes, and help maintain timely orders, balancing customer needs with company policies. This full-time position offers benefits and growth opportunities.

Qualifications

• High School Diploma or Equivalent required.
• Experience in Customer Service or Inside Sales preferred.
• Strong interpersonal, verbal, and written communications skills.
• Team-oriented and able to collaborate across functions.
• Computer literacy and data entry skills.
• Experience with supply chain and distribution is helpful.
• Experience with fluid power and motion control is a plus.

Responsibilities

• Respond to customer inquiries and generate quotes with accurate pricing, delivery, and tech details.
• Enter quotes, orders, and change-orders; coordinate with departments and vendors for customer satisfaction.
• Follow up on outstanding quotes and monitor open orders for on-time delivery.
• Communicate changes impacting customers or internal teams promptly.
• Assist with shipping and receiving activities as needed.
• Participate in customer sales calls with sales reps and managers.

Skills

Customer service

Inside sales

Interpersonal communication

Teamwork

Data entry

Supply chain knowledge

Fluid power knowledge

Education

High School Diploma or Equivalent

Job description

Berendsen Fluid Power is one of North America’s largest distributors of hydraulic and pneumatic products and services. We have one of the largest dedicated field sales forces in both the hydraulics and pneumatics industries with locations across the US and Canada. Berendsen associates enjoy comprehensive health benefits, work/life balance, performance incentives, advancement opportunities, and much more.

We are seeking a Customer Service / Inside Sales Representative for our Auburn, WA location. Ideal candidate should have previous experience in a Customer Service or Inside Sales role with a background in or general understanding of supply chain and distribution.

Duties and Essential Job Functions

• Respond timely to all communication methods used by customers and outside sales to generate quotes, providing accurate price, delivery, and technical information upon request
• Enter customer quotes, orders, and change-orders in a timely and efficient manner, and communicate with all departments and vendors as necessary to ensure customer satisfaction
• Follow up with customers on outstanding quotes
• Proactively review open orders to ensure on-time delivery and address anticipated delays with vendors and customers
• Proactively communicate all changes that may impact customers or internal teams
• Interact effectively with customers to develop a personal awareness of their needs
• Work in a professional manner to resolve customers’ problems and issues, using all available resources
• Adhere to pricing policies as established by sales management to include freight recovery, using sell matrices, and contracts as applicable
• Communicate regularly and timely with the ISM and any other personnel regarding performance, complaints, inquiries, competitive activities, problems, market conditions or other pertinent information
• Inform all customers and prospects of established terms and conditions of sale
• Assure all adjustments, product returns, credits and other pertinent dealings are performed accurately and timely with proper documentation
• Schedule and participate in customer sales calls with ISM, Field Sales Reps, and Field Sales Managers as necessary
• Meet or exceed company forecasts and targets
• Assist with shipping and receiving activities as may be necessary for location
• Other duties as assigned by management

Qualifications

• High School Diploma or Equivalent
• Past experience in Customer Service or Inside Sales
• Must have strong interpersonal, verbal, and written communications skills
• Must work well in a team environment and be supportive of all functions to achieve objectives
• Computer literacy with good data entry skills and ability to learn new programs quickly
• Previous experience with supply chain and distribution is helpful
• Past experience with fluid power and motion control is a plus

Why Berendsen?

Berendsen is a company full of employees with decades of loyal service. We believe there is no resource more valuable than our people. It is the talent, collective knowledge, training, and experience of our employees that will enable us to move ahead. In return for your hard work, we provide the following:

• Comprehensive benefits package including medical, dental and vison; both a PPO and high-deductible plan with company matching Health Savings Account contributions
• Life and disability insurance programs
• National Employee Assistance Program
• Supplemental accident, hospitalization and critical illness plans
• Company matching 401k (50% up to 8%)
• Paid holiday, floating holidays, vacation and sick time off

Dedicated: Devoted to a task or purpose with loyalty or integrity

Team Player: Works well as a member of a group

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.