Dispatcher

Glass Doctor; Naples (FL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Flexible Schedule

Bonuses & Incentives

Benefits Package

PTO and Vacation

Job summary

Glass Doctor Dispatcher in Naples, FL is responsible for scheduling manpower, maintaining equipment logs, and ensuring timely reporting while delivering top‑notch customer service during emergencies. You’ll respond to emails promptly and support both residential and business clients, helping restore safety and appearance after glass issues.

The role emphasizes attention to detail, strong communication, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Experience in auto and/or flat glass industry preferred.
• Knowledge of basic tools of the trade.
• Computer literacy with word processing and spreadsheet apps.
• Strong organizational skills, able to multi-task and manage time.
• Excellent interpersonal and communication skills (written and verbal).

Responsibilities

• Schedule manpower assignments and ensure Emergency Service program is executed.
• Maintain a log of company equipment and tools, including inventories and inspections.
• Ensure invoices, route sheets, daily and weekly reports are completed and submitted timely.
• Respond promptly to email requests to secure the opportunity.

Skills

Customer service

Phone skills

Organization

Multi-tasking

Communication

Tools

Excel

Spreadsheet software

Job description

Do you love customer service? Organization and making sure projects flow? Have you’ve been doing that for more than a year? Then keep reading…How about growing your skills and income at a company where your attention to detail will be appreciated?As a Dispatcher, you will be helping our residential and business customers often in times when they need it most. When something cracks or shatters, you’ll put the customer at ease, making sure their home or business is safe and looking good!We invest in our people and will make sure you have the training, tools, and process to be successful.If you are looking for a place where your expertise will be valued, you can grow in your career, and you have control over your income, apply at Glass Doctor today!Your Responsibilities as a DispatcherAs a Glass Doctor Dispatcher, you are a vital part of our team. You will be the person that provides top-notch customer service while showing off your solid customer service skills.Here’s what you’ll do:· Schedule manpower assignments and ensure Emergency Service program is executed.· Maintain a log of company equipment and tools, including periodic physical inventories and inspections.· Ensure that invoices, route sheets, daily and weekly reports are completed and turned in by all team members timely and accurately.· Promptly responds to email requests to secure the opportunity.Here’s What You Need to Succeed as a Dispatcher:Excel at Exceptional Customer Service: In this role, you are much more than just a Dispatcher. You are delivering an exceptional high-quality customer experience.We highly value the customer satisfaction surveys and Google reviews that we get from our customers about the jobs performed.Have an Eye for Perfection: You’ll need a high level of attention to detail.Identify Additional Opportunities to Help the Customer: Our customers view you as the trusted expert to make the best recommendations for their current and future needs.Job RequirementsThe following are the minimum requirements to be considered for the ISR position at Glass Doctor:· Prior experience in the auto and/or flat glass industry is a plus.· Knowledge and understanding of the basic tools of the trade.· Computer literate, with working knowledge of work processing, business software and spreadsheet applications· Strong organization skills, able to multi-task, and can manage time.· Outstanding phone skills.· Strong computer and internet skills.· Excellent interpersonal and communication skills (written and verbal).This Job Is NOT For You If . . .· You say things in your head like “A broken window – what’s the big deal?” To our customers, when glass breaks, it’s an emergency and safety issue. We take it as seriously as they do.· You think working Monday mornings is optional. But our customers depend on us to show up as scheduled. Calling off work at the last-minute impacts not just the customer but the whole team.Here’s How We Take Care of Our Employees:· Flexible Schedule· Bonuses & Incentives· Benefits Package· PTO and VacationPay range is for this position varies on experience.At Glass Doctor, you will be a valued part of our team and community. By providing continuing training, we will invest in you as you grow with us.If you are ready to put your passion for customer service and glass expertise to work, then what are you waiting for?APPLY TODAY!