Inside Sales Representative
Location: Richfield, OH
Salary: $65,000.00 USD Annually - $90,000.00 USD Annually
Work Location: Standard Office Facility (Onsite, 5 days per week)
Schedule: Monday – Friday, 8: 00 AM – 5: 00 PM
The Inside Sales Representative is responsible for driving revenue growth with both new prospects and existing clients within an assigned territory, primarily using telephone, email, and digital channels. This role involves managing ongoing client relationships to ensure satisfaction and long-term retention while collaborating with sales leadership to shape strategic outreach and promotional initiatives.
Key Responsibilities
- Quota & Goal Achievement: Consistently meet or exceed assigned revenue targets across new and existing customer accounts in accordance with the annual sales compensation plan.
- Business Development*: Identify, prospect, and establish strong relationships with new prospective clients.
- Account Retention & Expansion*: Engage directly with existing clients to secure add-on sales, address ongoing needs, and maximize customer retention.
- Market Intelligence*: Gather and report market insights, competitive pricing, and industry trends to sales leadership.
- Strategic Planning*: Provide strategic feedback and ideas to management to help design promotional campaigns and business development initiatives.
- Sales Enablement & CRM Operations: Actively utilize internal CRM systems, customer databases, and CPQ (Configure, Price, Quote) tools to streamline workflows and maximize sales efficiency.
- Client Communication: Maintain clear, concise, and professional communication with clients regarding product solutions, configurations, pricing, and account or billing inquiries.
- Cross-Functional Collaboration: Partner effectively with internal departments, including Accounts Receivable and Client Services, to resolve account adjustments, contract changes, or service updates smoothly.
- Product Demonstrations: Conduct virtual product demonstrations for new product launches and help expand adoption into emerging markets.
- Event Representation: Represent the company at trade shows, conferences, and industry events to connect with prospects and build current client relationships.
- Additional Duties: Perform other related duties or special projects as assigned.
- Denotes essential functions of the position.
Qualifications & Requirements
- Education: Bachelor’s degree in Business, Marketing, or a related field preferred.
- Experience: 3 to 5 years of direct B2B or end-user sales experience.
- Communication: Exceptional written and verbal communication skills with a strong professional presence.
- Technical Proficiency: Strong proficiency in Microsoft Office Suite, working knowledge of cloud-based CRM software, and comfort utilizing CPQ and digital sales tools.
- Travel: Ability and willingness to travel as needed for industry trade shows, team meetings, and key company functions.