Inside Sales Rep

Performance Heating And Air Conditioning Llc; Kent (WA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Vacation

Sick leave

Holiday pay

401K with match

Job summary

Performance Mechanical Group is seeking an Inside Repair Sales Representative to drive repair proposals from submission through customer approval, completion, invoicing, and payment. You will own the repair follow-up process and build relationships with facility managers and decision-makers.

The ideal candidate has inside sales, account management, or customer service experience, excellent communication, and strong organization. CRM, service-management, or proposal-tracking tools are a plus.

Qualifications

• Experience in inside sales, account management, or customer service.
• Strong verbal and written communication skills.
• Excellent organization and follow-through.

Responsibilities

• Follow up on outstanding repair proposals.
• Explain the scope, urgency, and value of recommended repairs.
• Secure approvals, purchase orders, and required documentation.
• Coordinate repairs with the service department.
• Maintain accurate quote statuses and follow-up records.
• Build relationships with facility managers and customer decision-makers.

Skills

Inside sales

Account management

Customer service

Verbal communication

Written communication

Organization

Follow-up

Pricing discussions

Tools

CRM software

Service-management software

Proposal-tracking software

Job description

Inside Repair Sales RepresentativePosition SummaryPerformance Mechanical Group is seeking an Inside Repair Sales Representative to increase the approval and completion of commercial HVAC and refrigeration repair proposals.This position will take ownership of the repair follow-up process—from proposal submission through customer approval, completion, invoicing, and payment. The ideal candidate is organized, persistent, customer-focused, and comfortable communicating the value and urgency of recommended repairs.Primary ResponsibilitiesFollow up consistently on outstanding repair proposalsPrioritize critical, aging, and high-value opportunitiesExplain the scope, urgency, and value of recommended repairsAnswer customer questions and coordinate technical support when neededBuild relationships with facility managers and customer decision-makersSecure approvals, purchase orders, and required documentationCoordinate approved repairs with the service departmentMaintain accurate quote statuses and follow-up recordsRe-engage customers regarding declined or deferred repairsTrack approval rates, lost-sales reasons, and recurring customer objectionsHelp maintain a consistent and profitable repair backlogQualificationsInside sales, account management, or customer service experienceStrong verbal and written communication skillsExcellent organization and follow-throughAbility to manage a high volume of open proposals and customer interactionsComfortable discussing pricing, urgency, and the value of recommended workAbility to work closely with service managers, technicians, and administrative staffCommercial HVAC, refrigeration, facilities, or mechanical-service experience preferredExperience with CRM, service-management, or proposal-tracking software preferredCompensationBase pay of $25 per hour, approximately $52,000 annuallyPerformance-based commission on eligible repair revenueThe position is expected to earn a minimum of approximately $24,000 in annual commissionEstimated total annual compensation of approximately $76,000, with additional earning potential based on performanceCommission applies only to eligible repair work that has been approved, completed, invoiced, and paid. Preventative maintenance agreements, construction projects, warranty work, callbacks, credits, and no-charge work are excluded. Repairs must meet PMG’s minimum gross-margin requirements unless otherwise approved by the General Manager.Ideal CandidateThe ideal candidate enjoys building customer relationships, following opportunities through to completion, and producing measurable results. This person will be motivated by both customer service and sales performance and will bring consistent ownership to PMG’s repair-approval process.BenefitsMedical, Dental, Vision, Vacation, Sick, Holiday Pay, 401K w/match up to 4%