Inside Sales Pro: Technical Quotes & Upsell Expert

Fibox Enclosures; Glen Burnie (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

Fibox Enclosures is seeking a driven Inside Sales Representative to support growing sales operations in a fast-paced manufacturing environment. You will manage orders and quotes, upsell, and provide exceptional customer service to commercial clients.

Ideal candidates have 3–5+ years in B2B inside sales within industrial products, with AutoCAD familiarity and ERP/CRM proficiency. This on-site role is based in Glen Burnie, MD, with regular business hours and a focus on revenue growth and customer

Qualifications

• Associate's or Bachelor’s degree preferred.
• 3–5+ years of B2B/commercial inside sales experience within the manufacturing/distribution industry is required; Electrical or industrial product knowledge and upselling experience is ideal.
• Familiarity with AutoCAD and the ability to read AutoCAD drawings and provide technical quotes to customers is highly desired.
• Proficiency using order entry systems, ERP platforms, CRM tools, and the Microsoft Office Suite is required.
• Possesses a strong technical aptitude with the ability to use multiple software systems seamlessly and simultaneously.
• Self-motivated and numbers driven with the ability to contribute to company sales goals as well as individual and departmental KPI’s/metrics.
• Independent, but also collaborative with a positive attitude and team player mentality.
• Strong communication and interpersonal skills with a customer centric approach and proven success building rapport and lasting connections.
• Resourceful, takes initiative, and is innovative with the ability to bring new ideas to the table.
• Strong time management and organizational skills with proven success prioritizing competing tasks to effectively manage deadlines and achieve goals.
• Proactive, remains calm under pressure, and uses critical thinking skills when problem-solving.
• Possesses a strong business acumen with the professionalism and confidence to make sound decisions that drive key results and align with the company’s mission.

Responsibilities

• Handle incoming calls, emails, and inquiries, providing first-level customer support, product information, and order status updates.
• Accurately enter purchase orders into the ERP system, proofing for errors, and sending timely order confirmations to customers.
• Review and interpret AutoCAD drawings to provide technical quotes and product recommendations to commercial clients.
• Identify upselling opportunities and recommend complementary products or solutions to maximize order value and customer satisfaction.
• Provide pricing, availability, and lead time information to customers and Sales Representatives.
• Communicate order changes, backorders, shipping delays, or shortages to customers and internal stakeholders.
• Maintain accurate and up-to-date customer records within the client database.
• Support the preparation of quotations, order tracking, backlog processing, invoicing, and returns as needed.
• Assist in resolving customer issues, discrepancies, and credit concerns promptly and professionally.
• Collaborate with the Director of Sales, Customer Service Manager, and regional sales teams to drive revenue growth and enhance the customer experience.
• Participate in the preparation of sales reports and support special projects as assigned.

Skills

Customer-focused

Strong communication

Self-motivated

Team player

Time management

Education

Associate's or Bachelor's degree

Tools

ERP systems

CRM tools

Microsoft Office

AutoCAD

Job description

Fibox Enclosures is seeking a driven Inside Sales Representative to support growing sales operations in a fast-paced manufacturing environment. You will manage orders and quotes, upsell, and provide exceptional customer service to commercial clients.

Ideal candidates have 3–5+ years in B2B inside sales within industrial products, with AutoCAD familiarity and ERP/CRM proficiency. This on-site role is based in Glen Burnie, MD, with regular business hours and a focus on revenue growth and customer