Inside Sales Pro — Inbound/Outbound (Pool & Spa)

Leslie's Poolmart; Tucson (AZ); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

Paid training

401K with company match

Team member discounts

Rewards for top performers

Career advancement opportunities

Job summary

Leslie’s Poolmart is seeking a CSC Inside Sales Representative to deliver exceptional customer service through inbound calls and proactive outbound contacts. You will process customer orders across in-store, remote, and online channels while supporting the Commercial Account Executive in scheduling opportunities and driving sales growth.

This role emphasizes building relationships with existing customers, meeting sales targets, and maintaining knowledge of company policies and procedures.

Qualifications

• Previous sales and customer service experience is preferred but not mandatory.
• Capable of maintaining professional interactions with customers, corporate staff, and CSC team members.
• Responsive to customer inquiries and proactive in maintaining ongoing communication.
• Familiarity with the swimming pool industry is beneficial but not essential.
• Retail or operations experience is a plus but not required.
• Proficient in using computer systems and software.
• Ability to comprehend and apply Federal, State, and Local codes relevant to the industry.

Responsibilities

• Conduct a minimum of 10 outbound customer phone contacts daily to foster relationships and identify sales opportunities.
• Answer incoming calls promptly, aiming to respond within two rings.
• Ensure swift and accurate processing of all customer orders including in-store, remote and on-line.
• Collaborate actively to meet sales and profitability targets set for the CSC, CAEs, and the market.
• Provide precise and knowledgeable responses to customer inquiries.
• Support on-time deliveries through proper merchandise prep through product picking and invoice execution.
• Participate in monthly safety and compliance meetings.
• Demonstrate a thorough understanding of company policies and procedures.
• Attain proficiency in all operational aspects of a Commercial Center through comprehensive training.

Skills

Sales experience

Customer service

Professional communication

Tech-savvy

Tools

CRM software

Job description

Leslie’s Poolmart is seeking a CSC Inside Sales Representative to deliver exceptional customer service through inbound calls and proactive outbound contacts. You will process customer orders across in-store, remote, and online channels while supporting the Commercial Account Executive in scheduling opportunities and driving sales growth.

This role emphasizes building relationships with existing customers, meeting sales targets, and maintaining knowledge of company policies and procedures.