Commercial Inside Sales Representative

LESLIES ISLE OF WIGHT LIMITED; Tucson (AZ); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401K with company match

Team member discounts

Career advancement opportunities

Extensive paid training

Competitive compensation

Job summary

Leslie’s is hiring a CSC Inside Sales Representative to deliver exceptional customer service via inbound calls and proactive outbound outreach. You will schedule appointments for Commercial Account Executives and cultivate relationships with existing customers to generate sales orders.

The role includes training, health benefits, 401(k) with company match, team member discounts, and opportunities for career advancement. Prior sales or pool-industry knowledge is a plus, but not required.

Qualifications

• Previous sales and customer service experience is preferred but not mandatory.
• Capable of maintaining professional interactions with customers, corporate staff, and CSC team members.
• Responsive to customer inquiries and proactive in maintaining ongoing communication.
• Familiarity with the swimming pool industry is beneficial but not essential.
• Retail or operations experience is a plus but not required.
• Proficient in using computer systems and software.
• Ability to comprehend and apply Federal, State, and Local codes relevant to the industry.

Responsibilities

• Conduct a minimum of 10 outbound customer phone contacts daily to foster relationships and identify sales opportunities.
• Answer incoming calls promptly, aiming to respond within two rings.
• Ensure swift and accurate processing of all customer orders including in-store, remote and on-line.
• Collaborate actively to meet sales and profitability targets set for the CSC, CAEs, and the market.
• Provide precise and knowledgeable responses to customer inquiries.
• Support on-time deliveries through proper merchandise prep through product picking and invoice execution.
• Participate in monthly safety and compliance meetings.
• Demonstrate a thorough understanding of company policies and procedures.
• Attain proficiency in all operational aspects of a Commercial Center through comprehensive training.

Skills

Customer service

Sales experience

Communication skills

Professionalism

Proactive communication

Tools

Computer systems

Software knowledge

Job description

Dive In To a New Career With Leslie's

Founded in 1963, Leslie's is the largest and most trusted direct-to-consumer brand in the U.S. pool and spa care industry. We serve the aftermarket needs of residential and professional consumers with an extensive and largely exclusive assortment of essential pool and spa care products. We operate an integrated ecosystem of 900+ retail locations, backyard service and repair, a robust digital platform, and manufacturing and distribution divisions across 35+ states—enabling consumers to engage with Leslie’s whenever, wherever, and however they prefer to shop. With over 60 years of providing best-in-class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our Team Members feel valued and are enthusiastic about the contributions they make to the success of Leslie's.

Job Overview

The CSC Inside Sales Representative is pivotal in delivering exceptional customer service through inbound calls, ensuring efficient processing of all customer orders. Utilizing the company's reporting tools, the CSC Inside Sales Rep proactively initiates outbound contacts to schedule appointments for the Commercial Account Executive (CAE), thereby supporting the acquisition of new business opportunities. Additionally, the role involves cultivating relationships with existing customers to generate sales orders. As directed by the Commercial Service Center Manager, the Inside Sales Rep may also undertake supplementary tasks to support overall operational efficiency.

Pay Rate: $19.00 /Hourly

Responsibilities

• Conduct a minimum of 10 outbound customer phone contacts daily to foster relationships and identify sales opportunities.
• Answer incoming calls promptly, aiming to respond within two (2) rings.
• Ensure swift and accurate processing of all customer orders including in-store, remote and on-line.
• Collaborate actively to meet sales and profitability targets set for the CSC, CAEs, and the market.
• Provide precise and knowledgeable responses to customer inquiries.
• Support on-time deliveries through proper merchandise prep through product picking and invoice execution.
• Participate in monthly safety and compliance meetings.
• Demonstrate a thorough understanding of company policies and procedures.
• Attain proficiency in all operational aspects of a Commercial Center through comprehensive training.

Qualifications

• Previous sales and customer service experience is preferred but not mandatory.
• Capable of maintaining professional interactions with customers, corporate staff, and CSC team members.
• Responsive to customer inquiries and proactive in maintaining ongoing communication.
• Familiarity with the swimming pool industry is beneficial but not essential.
• Retail or operations experience is a plus but not required.
• Proficient in using computer systems and software.
• Ability to comprehend and apply Federal, State, and Local codes relevant to the industry.

We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.

Leslie’s recognizes a critical component to our continued success is our people.

Leslie’s is proud to have a culture of inclusion that seeks to celebrate and embrace the different backgrounds and perspectives that help drive our success and support team members in developing and growing with us. We aim to create a workplace where all team members feel welcomed and valued and inspire each other every day.