Inside Sales Pro - HVAC & Plumbing Solutions

Magnolia Companies; Washington (District of Columbia); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical benefits

401(k) contributions

PTO from day one

Bonus opportunities

EAP & mental health coverage

Job summary

Magnolia Plumbing, LLC is seeking a motivated Inside Sales Specialist for our residential team in the DC area. You will follow up on HVAC and plumbing estimates, convert opportunities to closed sales, and explain services, pricing, and scope to customers.

This role offers a competitive flat hourly rate plus commission opportunities. You will manage a personal sales pipeline in the CRM, collaborate with dispatch and field teams, and maintain accurate records while delivering high-quality customer

Qualifications

• Previous experience in inside sales, customer service, or sales recovery preferred.
• Experience in the HVAC, plumbing, or home services industry is a plus.
• Strong communication, negotiation, and closing skills.
• Comfortable handling objections and guiding customers toward solutions.
• Ability to explain services, pricing, and technical recommendations in a clear and customer-friendly manner.
• Experience using CRM systems and managing a sales pipeline.
• Familiarity with ServiceTitan or similar field service management software preferred.
• Strong organizational and time-management skills.
• Ability to manage multiple customer accounts and follow-up activities simultaneously.
• Strong attention to detail and accurate recordkeeping.
• Ability to build rapport and establish trust with customers over the phone.
• Ability to work independently while collaborating with sales and operations teams.
• Ability to adapt to changing priorities and meet deadlines.
• Comfortable working toward sales targets and performance-based goals.

Responsibilities

• Follow up on unsold HVAC and plumbing estimates to convert opportunities into closed sales.
• Communicate with customers via phone, text, and email in a timely and professional manner.
• Explain service recommendations, project scopes, and pricing to customers.
• Overcome objections, address customer concerns, and offer financing options when appropriate.
• Manage and maintain a personal sales pipeline within the CRM system.
• Follow up consistently with prospective and existing customers to maintain engagement and close outstanding opportunities.
• Coordinate with dispatch, sales, and field teams to ensure smooth project execution.
• Work with technicians and field personnel to clarify estimates and answer customer questions.
• Track and improve key performance metrics such as conversion rates, average ticket value, and sales cycle time.
• Maintain accurate customer records, sales notes, and follow-up activities within the CRM.
• Prioritize daily calls, follow-ups, and outstanding estimates to maximize sales opportunities.
• Maintain consistent professionalism and high-quality customer interactions.

Skills

Inside sales

CRM proficiency

Communication

Negotiation

Closing skills

Time management

Pipeline management

Tools

CRM systems

ServiceTitan

Job description

Magnolia Plumbing, LLC is seeking a motivated Inside Sales Specialist for our residential team in the DC area. You will follow up on HVAC and plumbing estimates, convert opportunities to closed sales, and explain services, pricing, and scope to customers.

This role offers a competitive flat hourly rate plus commission opportunities. You will manage a personal sales pipeline in the CRM, collaborate with dispatch and field teams, and maintain accurate records while delivering high-quality customer