Inside Sales Pro - Commission & PTO, HVAC/Plumbing

Magnolia Plumbing; Washington (District of Columbia); Sur place; USD 30 000 - 52 000; Plein temps

Avantages offerts par ce poste

Medical benefits starting the first of

401(k) and HSA contributions

Résumé du poste

Magnolia Plumbing, LLC in the DC area is seeking an Inside Sales Specialist for our residential team. You will convert opportunities into closed sales through a consultative approach, following up on estimates, and building relationships via phone, text, and email.

This role offers a competitive flat hourly rate plus commission opportunities and rewards strong performance. CRM experience, ServiceTitan familiarity, and excellent communication and closing skills are highly valued.

Qualifications

• Experience in inside sales or customer service is preferred.
• Experience in HVAC or home services is a plus.
• Strong communication, negotiation, and closing skills.
• Ability to explain pricing and technical recommendations clearly.
• Experience using CRM systems to manage a sales pipeline.

Responsabilités

• Follow up on unsold HVAC and plumbing estimates to convert opportunities into closed sales.
• Communicate with customers via phone, text, and email in a timely and professional manner.
• Explain service recommendations, project scopes, and pricing to customers.
• Overcome objections, address customer concerns, and offer financing options when appropriate.
• Manage and maintain a personal sales pipeline within the CRM system.
• Follow up consistently with prospective and existing customers to maintain engagement and close outstanding opportunities.
• Coordinate with dispatch, sales, and field teams to ensure smooth project execution.
• Work with technicians and field personnel to clarify estimates and answer customer questions.
• Track and improve key performance metrics such as conversion rates, average ticket value, and sales cycle time.
• Maintain accurate customer records, sales notes, and follow-up activities within the CRM.
• Prioritize daily calls, follow-ups, and outstanding estimates to maximize sales opportunities.
• Maintain consistent professionalism and high-quality customer interactions.

Connaissances

Inside sales

Customer service

Negotiation

CRM software

Communication

Time management

Relationship building

Prospecting

Outils

ServiceTitan

Salesforce

Description du poste

Magnolia Plumbing, LLC in the DC area is seeking an Inside Sales Specialist for our residential team. You will convert opportunities into closed sales through a consultative approach, following up on estimates, and building relationships via phone, text, and email.

This role offers a competitive flat hourly rate plus commission opportunities and rewards strong performance. CRM experience, ServiceTitan familiarity, and excellent communication and closing skills are highly valued.