Inside Sales Pro: Growth & Benefits

State Industrial Products; Mayfield Heights (OH); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching up to 3%

Long-term disability

Tuition assistance

Annual wellness program

Nicotine-free facility

Job summary

State Industrial Products is actively seeking an Inside Sales Strategic Account Manager to drive daily service and sales for assigned accounts. You will reactivate inactive customers, build strategic relationships, and increase revenue through outbound and inbound selling efforts.

The role emphasizes customer experience, cross-functional collaboration, and effective communication with customers and internal teams.

Qualifications

• College degree preferred; equivalent professional experience accepted.
• 1-3 years of inside or phone-based customer selling experience.
• Strong outbound and inbound phone sales skills.
• Proficiency with ERP (SAP preferred), CRM (Siebel preferred), and other web-based systems.
• Competency in Microsoft Office applications.
• Strong problem-solving and decision-making abilities.
• Excellent verbal and written business communication skills.
• Ability to quickly learn product offerings and effectively communicate value to customers.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Drive account growth by reactivating inactive customers and recruiting new business.
• Provide exceptional customer experience through consistent communication and support.
• Deliver accurate pricing, product, and service information to customers.
• Place and monitor customer orders to ensure timely and accurate shipment.
• Maintain detailed customer interactions and activity in the CRM system.
• Monitor open invoices and follow up on outstanding payments.
• Resolve customer issues related to quotes, orders, and invoices promptly.
• Introduce and promote new products and services to existing accounts.
• Execute assigned sales campaigns and activities from the Galley Management System.
• Collaborate with Field Sales teams and leadership to support broader territory objectives.
• Report customer and market insights to Field Sales and Management.
• Maintain up-to-date product knowledge and complete required training and certifications.
• Organize and manage customer information and sales documentation efficiently.

Skills

Phone sales

Verbal communication

Written communication

Problem solving

Learning agility

Education

College degree or equivalent

Tools

SAP

Siebel CRM

Microsoft Office

Job description

State Industrial Products is actively seeking an Inside Sales Strategic Account Manager to drive daily service and sales for assigned accounts. You will reactivate inactive customers, build strategic relationships, and increase revenue through outbound and inbound selling efforts.

The role emphasizes customer experience, cross-functional collaboration, and effective communication with customers and internal teams.