Inside Sales Pro: Grow Revenue & Relationships

BSC Industries, Inc; Youngstown (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

The Inside Sales Representative at BSC Industries supports the Outside Sales team through proactive customer communication, timely service, and knowledgeable product recommendations. The role focuses on strengthening relationships, driving revenue, and ensuring a seamless customer experience with strong product understanding.

At BSC Industries, you will handle quotes, order processing, and collaboration with internal teams to resolve issues, while pursuing upsell opportunities and maintaining

Qualifications

• Strong communication and interpersonal skills to support Outside Sales.
• Experience with ERP/CRM systems and processing quotes.
• Ability to manage multiple priorities and provide timely customer service.

Responsibilities

• Maintain proactive communication with strategic accounts, supporting Outside Sales and following up on quotes and orders.
• Recommend products and solutions based on customer needs and upsell opportunities.
• Process orders, returns, and credits, coordinating with internal teams to resolve issues and maintain CRM/ERP data.
• Deliver prompt, professional customer service across channels and act as a customer advocate.
• Collaborate with Outside Sales to align on territory activity and share customer insights.

Skills

Communication

Relationship-building

Problem-solving

CRM/ERP systems

Quotes & pricing

Attention to detail

Education

High school diploma

Associate or Bachelor’s preferred

Tools

Prophet 21

Job description

The Inside Sales Representative at BSC Industries supports the Outside Sales team through proactive customer communication, timely service, and knowledgeable product recommendations. The role focuses on strengthening relationships, driving revenue, and ensuring a seamless customer experience with strong product understanding.

At BSC Industries, you will handle quotes, order processing, and collaboration with internal teams to resolve issues, while pursuing upsell opportunities and maintaining