Inside Sales

BSC Industries, Inc; Youngstown (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

The Inside Sales Representative at BSC Industries supports the Outside Sales team through proactive customer communication, timely service, and knowledgeable product recommendations. The role focuses on strengthening relationships, driving revenue, and ensuring a seamless customer experience with strong product understanding.

At BSC Industries, you will handle quotes, order processing, and collaboration with internal teams to resolve issues, while pursuing upsell opportunities and maintaining

Qualifications

• Strong communication and interpersonal skills to support Outside Sales.
• Experience with ERP/CRM systems and processing quotes.
• Ability to manage multiple priorities and provide timely customer service.

Responsibilities

• Maintain proactive communication with strategic accounts, supporting Outside Sales and following up on quotes and orders.
• Recommend products and solutions based on customer needs and upsell opportunities.
• Process orders, returns, and credits, coordinating with internal teams to resolve issues and maintain CRM/ERP data.
• Deliver prompt, professional customer service across channels and act as a customer advocate.
• Collaborate with Outside Sales to align on territory activity and share customer insights.

Skills

Communication

Relationship-building

Problem-solving

CRM/ERP systems

Quotes & pricing

Attention to detail

Education

High school diploma

Associate or Bachelor’s preferred

Tools

Prophet 21

Job description

Description

Job Summary

The Inside Sales Representative is responsible for directly supporting the Outside Sales team by maintaining proactive communication with customers, providing responsive service, and recommending the right products and solutions. This role plays a key part in strengthening customer relationships, driving revenue, and ensuring a seamless customer experience through timely support, collaboration, and technical understanding of our product offerings.

About BSC Industries

For decades, companies have relied on BSC Industries to keep their operations running. We've earned that trust by combining deep product expertise with strong supplier partnerships - delivering the right solutions, at the right time, on the right terms. Our customers choose us because we understand their challenges, move quickly to solve them, and consistently deliver results.

Today, BSC is in an exciting period of rapid growth. We are expanding our reach, strengthening our capabilities, and investing in our people to meet increasing demand across the markets we serve. Our growth creates real opportunity - for driven sales professionals, problem-solvers, and relationship builders who want to make an impact and help accelerate our momentum.

At BSC, you're not just filling a role - you're helping customers succeed, building lasting partnerships, and contributing to a company that is scaling with purpose. If you're energized by growth, motivated by results, and excited to be part of a high-performance team with strong industry roots and ambitious forward vision, BSC Industries is a place where you can build a meaningful and upward-moving career.

Key Responsibilities

• Maintain proactive communication with strategic accounts by supporting Outside Sales on account plans and key initiatives, identifying new opportunities, and providing timely follow-up on quotes, open orders, backorders, and customer requests.
• Recommend products and solutions based on customer needs while preparing accurate, timely quotes, assisting with pricing and availability, managing product substitutions, and identifying upsell and cross-sell opportunities.
• Process orders, returns, and credits while coordinating with internal teams to resolve inventory or delivery issues, maintaining accurate CRM/ERP documentation, and preparing materials and reports to support Outside Sales.
• Deliver prompt, professional customer service across all channels by resolving issues quickly, escalating when needed, and serving as a customer advocate while balancing business requirements.
• Work closely with Outside Sales by aligning on communication strategies and territory activity, participating in joint interactions when appropriate, and sharing customer insights to support continuous improvement and sales strategy development.

Qualifications

• High school diploma required; associate or bachelor's degree preferred.
• 1-3 years of inside sales, customer service, or distribution experience (industrial distribution preferred).
• Strong communication, relationship-building, and problem-solving skills.
• Ability to work proactively, manage competing priorities, and follow through consistently.
• Experience with ERP/CRM systems (Prophet 21 preferred).
• Basic understanding of mechanical or industrial products a plus.
• Strong attention to detail and comfort working with quotes and pricing.

EEO Statement

BSC Industries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact Human Resources.