Inside Sales Pro - Customer & Orders Expert

SSAB; Saint Paul (MN); On-site; USD 52,000 - 76,000; Full time

Job summary

SSAB is seeking an Inside Sales Representative in Minnesota to service and maintain customer relationships and ensure orders ship as scheduled. You will support the Regional Sales Manager, manage accounts in SSAB’s system, and handle price quotations, order entry, and inquiries.

The role requires 4 years of sales/customer service experience, strong communication, and proficiency with MS Word/PowerPoint/Excel/Outlook. Manufacturing/steel sales experience is a plus; office presence is required.

Qualifications

• Four (4) years of sales / customer service experience
• Excellent written and verbal communication skills
• Proficiency working with MS Word, PowerPoint, Excel and Outlook
• Ability to multi-task with shifting priorities
• Strong organizational skills
• High standards of accuracy and attention to detail
• Ability to develop and maintain strong professional interpersonal relationships with customers and peers
• Manufacturing / steel sales experience (preferred)

Responsibilities

• Assist Regional Sales Manager by communicating and/or providing customer forecast, special customer needs, order information, pricing, delivery, status, claims and market information
• Use SSAB’s automated sales system to manage accounts
• Plan and maintain inventory programs through interaction with customers and internal scheduling
• Conduct sales calls in conjunction with Regional Sales Manager
• Accurately enter orders in electronic order entry system
• Field sales inquiries from customers
• Promptly prepare & submit price quotations to customers
• Assist in gathering information & entering claims in electronic system
• Enter all pricing exceptions & contractual pieces of business in electronic system for approval
• Report order status to customers, and when necessary, expedite orders accordingly
• Gather market information
• Investigate and request approval for price discrepancies
• Effectively communicate all price changes and surcharges to customers
• Obtain & disseminate customer feedback to the appropriate personnel within SSAB
• Proactively anticipate customer’s needs and resolve customer issues
• Maintain ongoing dialogue with various SSAB departments (i.e., shipping, credit, purchasing, scheduling and quality)
• Prepare and submit weekly highlight reports
• Maintain current customer profiles
• Office presence required
• Regular and reliable attendance required

Skills

Sales experience

Customer service

MS Office

Multi-tasking

Organizational skills

Communication

Education

Associates degree

Bachelor’s degree preferred

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

SSAB is seeking an Inside Sales Representative in Minnesota to service and maintain customer relationships and ensure orders ship as scheduled. You will support the Regional Sales Manager, manage accounts in SSAB’s system, and handle price quotations, order entry, and inquiries.

The role requires 4 years of sales/customer service experience, strong communication, and proficiency with MS Word/PowerPoint/Excel/Outlook. Manufacturing/steel sales experience is a plus; office presence is required.