Inside Sales Pro — Build Relationships & Drive Revenue

Helix Traffic Solutions, LLC; Lorton (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Training provided

Team environment

Long-term relationships

Job summary

Helix Traffic Solutions, LLC is seeking a motivated Inside Sales Associate to join our team serving Virginia and Maryland. You will engage customers by phone, email, and in person, build lasting relationships, generate new sales opportunities, and support daily sales operations.

The role offers product training, teamwork, and clear paths for career development. Responsibilities include showroom assistance, order processing, quotes, upsell opportunities, inventory knowledge, and collaboration

Qualifications

• Previous experience in inside sales, customer service, or account management preferred.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Proficiency with Microsoft Office and ability to learn new software quickly.
• Experience with NetSuite ERP/POS is preferred but not required.
• Strong problem-solving skills and the ability to think critically.
• Ability to work independently within a fast-paced team.
• Professional demeanor with ability to work with individuals at all levels.
• High school diploma or equivalent required.
• Ability to identify sales opportunities and recommend products based on customer needs.
• Mechanical aptitude or experience in construction, traffic safety, industrial supply, or related industries preferred.

Responsibilities

• Build and maintain relationships with new and existing customers to grow your book of business.
• Generate new sales opportunities.
• Assist customers in the showroom and process orders received by phone, email, and walk-in traffic.
• Proactively ask customers about their projects to recommend complete solutions, not simply process transactions.
• Actively recommend complementary products to maximize customer satisfaction and sales.
• Generate customer quotes and accurately enter sales orders into the system.
• Follow up on customer quotes, leads, and sales opportunities to increase revenue.
• Research and qualify new leads while identifying opportunities for business growth.
• Drive counter sales by identifying upsell and cross-sell opportunities.
• Learn and maintain a thorough understanding of company inventory, products, and industry applications.
• Learn products available through vendors that may not be stocked locally and coordinate special orders with Purchasing.
• Educate customers on product features, benefits, current promotions, and DOT specifications.
• Develop a working knowledge of MUTCD/DOT traffic control standards to properly assist customers with compliant products.
• Work closely with outside sales representatives regarding customer needs, requirements, and sales opportunities.
• Communicate effectively with customers and internal departments regarding order status, requests, and product availability.
• Work closely with the Branch Manager, Purchasing department, and Sign Department to fulfill customer requests and source special-order items.
• Resolve customer concerns promptly while maintaining a high level of customer satisfaction.
• Assist team members with quotes, follow-up calls, cold calling, and other sales-related tasks as needed.
• Pull customer orders accurately and safely load customer vehicles as needed. Assist with warehouse duties during busy periods.
• Assist with annual inventory counts and continuously improve inventory organization and storage methods.
• Stay current on company products, systems, and technology through ongoing training
• Coordinate custom sign orders by gathering customer specifications, entering orders accurately, and communicating with the sign department throughout production.
• Restock showroom displays and lobby merchandise to maintain a professional and well-stocked sales floor.
• Complete opening, closing, and daily housekeeping duties to maintain a clean, organized branch.

Skills

Inside sales

Customer service

Communication

Organization

Microsoft Office

ERP experience

Education

High school diploma or equivalent

Tools

NetSuite ERP

POS software

Job description

Helix Traffic Solutions, LLC is seeking a motivated Inside Sales Associate to join our team serving Virginia and Maryland. You will engage customers by phone, email, and in person, build lasting relationships, generate new sales opportunities, and support daily sales operations.

The role offers product training, teamwork, and clear paths for career development. Responsibilities include showroom assistance, order processing, quotes, upsell opportunities, inventory knowledge, and collaboration