Inside Sales Associate

Helix Traffic Solutions, LLC; Capitol Heights (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Product training

Supportive work environment

Long-term relationships

Job summary

Helix Traffic Solutions, LLC is seeking a motivated Inside Sales Associate to join Traffic Safety Supplies in Maryland. You will engage customers by phone, email, and walk-in, build relationships, and process orders with accuracy.

The role offers product training, growth opportunities, and a team-driven environment. You will learn MUTCD/DOT standards and coordinate with Purchasing and Sign Department to fulfill requests.

Qualifications

• Previous inside sales or customer service experience preferred.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Bilingual English/Spanish is a plus; fluency helps support customers.
• Strong organizational skills and ability to manage multiple tasks.
• Proficiency with MS Office; experience with ERP/POS systems a plus.

Responsibilities

• Build and maintain relationships to grow your book of business.
• Generate new sales opportunities and process orders by phone, email, and in person.
• Assist showroom customers and handle walk-in traffic.
• Ask about projects to offer complete solutions, not just transactions.
• Upsell and cross-sell to maximize customer satisfaction and revenue.
• Quote customers, enter orders accurately, and follow up on leads.
• Coordinate with Purchasing for special orders and inventory knowledge.

Skills

Inside Sales

Customer Service

Bilingual English/Spanish

Microsoft Office

NetSuite ERP

Communication

Organization

Education

High school diploma or equivalent

Tools

Microsoft Office

NetSuite ERP

Job description

Join Helix Traffic Solutions – Traffic Control for a Safer Tomorrow

About Helix Traffic Solutions

We’re not just placing cones— we’re rethinking the way traffic moves. Helix Traffic Solutions is a national leader in traffic control, work zone safety, and roadway infrastructure services. Through a network of specialized operating companies across the U.S., Helix delivers reliable, high-impact solutions that protect lives, support infrastructure projects, and keep communities moving safely.

About Traffic Safety Supplies

Traffic Safety Supplies is a proud member of the Helix Traffic Solutions network, serving Virginia and Maryland with a comprehensive range of traffic safety equipment, signage, and support services for projects of all sizes.

With a strong focus on quality, reliability, and compliance, Traffic Safety Supplies helps ensure safe, efficient operations across work zones and beyond. Our team is committed to delivering the products, speed, and service our clients need to keep projects on track.

Our Services And Capabilities Include

• Sales and supply of traffic control equipment, work zone materials, and personal safety gear
• Products that are high-quality, reliable, and fully compliant with safety regulations
• Fast-turn sign manufacturing, including construction, street, regulatory, and warning signs
• All signage produced to MUTCD standards, with an emphasis on speed and precision
• Equipment repair services with quick turnaround times to minimize downtime
• Trade-in and consignment options, making it easy to upgrade or manage equipment inventories

Known for being faster than the competition, Traffic Safety Supplies delivers dependable signage and equipment solutions that help keep work zones safe, organized, and efficient.

Why Work with Helix & Traffic Safety Supplies?

We’re a People-first Organization With a Mission Centered On Public Safety, Service, And Reliability. When You Join Traffic Safety Supplies, You Become Part Of a Specialized Regional Team Backed By The Strength, Stability, And Career Opportunities Of The Helix Traffic Solutions National Network. You’ll Find

• A strong culture of safety, quality, and accountability
• Hands-on work supporting safe, compliant work zones
• Opportunities for training, advancement, and internal mobility
• The support of a national organization with strong regional expertise

What To Expect

Our work is fast-paced, detail-driven, and essential. Every role at Traffic Safety Supplies plays a vital part in keeping projects across Virginia and Maryland safe, compliant, and moving forward. If you’re dependable, quality-focused, and looking for a career with purpose, we’d be proud to have you on our team.

Job Summary

We are seeking a motivated, customer-focused, and detail-oriented Inside Sales Associate to join our team. This position is responsible for proactively engaging with customers throughout the entire sales cycle by phone, email, and in person. The Inside Sales Associate provides exceptional customer service, develops lasting customer relationships, generates new sales opportunities, and supports the daily operations of the sales team. This role offers the opportunity to grow through product training, team collaboration, and career development.

Key Responsibilities

• Build and maintain strong relationships with new and existing customers to grow your book of business.
• Generate new sales opportunities.
• Assist customers in the showroom and process orders received by phone, email, and walk-in traffic.
• Proactively ask customers about their projects to recommend complete solutions, not simply process transactions.
• Actively recommend complementary products to maximize customer satisfaction and sales.
• Generate customer quotes and accurately enter sales orders into the system.
• Follow up on customer quotes, leads, and sales opportunities to increase revenue.
• Research and qualify new leads while identifying opportunities for business growth.
• Drive counter sales by identifying upsell and cross-sell opportunities.
• Learn and maintain a thorough understanding of company inventory, products, and industry applications.
• Learn products available through vendors that may not be stocked locally and coordinate special orders with Purchasing.
• Educate customers on product features, benefits, current promotions, and DOT specifications.
• Develop a working knowledge of MUTCD/DOT traffic control standards to properly assist customers with compliant products.
• Work closely with outside sales representatives regarding customer needs, requirements, and sales opportunities.
• Communicate effectively with customers and internal departments regarding order status, requests, and product availability. Work closely with the Branch Manager, Purchasing department, and Sign Department to fulfill customer requests and source special-order items.
• Resolve customer concerns promptly while maintaining a high level of customer satisfaction.
• Assist team members with quotes, follow-up calls, cold calling, and other sales-related tasks as needed.
• Pull customer orders accurately and safely load customer vehicles as needed. Assist with warehouse duties during busy periods.
• Assist with annual inventory counts and continuously improve inventory organization and storage methods.
• Stay current on company products, systems, and technology through ongoing training
• Coordinate custom sign orders by gathering customer specifications, entering orders accurately, and communicating with the sign department throughout production.
• Restock showroom displays and lobby merchandise to maintain a professional and well-stocked sales floor.
• Complete opening, closing, and daily housekeeping duties to maintain a clean, organized branch.

Qualifications

• Previous experience in inside sales, customer service, or account management preferred.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Bilingual (English & Spanish)
• Strong organizational and time management abilities.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and the ability to quickly learn new software and technology.
• Experience with NetSuite ERP/POS is preferred but not required.
• Strong problem-solving skills with the ability to think critically and provide effective solutions.
• Ability to work independently within a fast-paced team environment.
• Professional demeanor with the ability to work effectively with individuals at all levels.
• High school diploma or equivalent required.
• Dependable, organized, self-motivated, and committed to continuous learning and professional growth.
• Ability to identify sales opportunities and confidently recommend products based on customer needs.
• Mechanical aptitude or experience in construction, traffic safety, industrial supply, or related industries preferred.

Physical Demands

• Must be able to safely lift, carry, push, and/or pull materials weighing up to 35 lbs. as part of regular job duties.
• Must be able to stand, walk, bend, and move throughout the showroom and warehouse during the workday.
• Must be able to sit and work at a computer for extended periods while entering orders, preparing quotes, and communicating with customers.

What We Offer

• Competitive pay based on experience and benefits.
• Opportunities for professional growth and advancement.
• Ongoing product training and skill development.
• Supportive, team-oriented work environment where your contributions are valued.
• The opportunity to build long-term customer relationships and grow your sales career.

Helix Traffic Solutions, LLC is an Equal Opportunity Affimative Action Employer.