Inside Sales Performance Leader

Storm Guard Roofing; Kentucky; On-site; USD 50,000 - 75,000; Full time

Job summary

Storm Guard Roofing of Madison seeks an experienced and motivated Call Center Manager to lead our inside sales and appointment-setting team. This role is ideal for someone who enjoys coaching others, driving performance, improving systems, and helping customers connect with solutions that improve their homes.

You’ll play a critical role in managing daily call center operations, developing team members, improving lead conversion, and ensuring every customer interaction reflects the high standards

Qualifications

• Experience in inside sales, appointment setting, or call center operations.
• Experience coaching or leading team members.
• Proficiency with CRM systems and Microsoft Office or Google Workspace.

Responsibilities

• Manage daily call center operations and lead the inside sales/appointment-setting team.
• Coach staff, review calls, provide feedback, and improve lead conversion.
• Ensure accurate CRM documentation and smooth handoffs with the sales team.

Skills

Inside sales

Appointment setting

Call center operations

Coaching

Lead conversion

Team development

Communication

CRM proficiency

Tools

CRM systems

Microsoft Office

Google Workspace

Salesforce

HubSpot

JobNimbus

ServiceTitan

Job description

Storm Guard Roofing of Madison seeks an experienced and motivated Call Center Manager to lead our inside sales and appointment-setting team. This role is ideal for someone who enjoys coaching others, driving performance, improving systems, and helping customers connect with solutions that improve their homes.

You’ll play a critical role in managing daily call center operations, developing team members, improving lead conversion, and ensuring every customer interaction reflects the high standards