Call Center ManagerLeader

Storm Guard Madison

Madison (WI)

On-site

USD 50,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Competitive Base Pay

Individual Performance Bonuses

Team Performance Bonuses

Leadership Incentives

Advancement Opportunities

Job summary

Storm Guard Madison is looking for a Call Center Team Lead to inspire performance and accountability within a metrics-driven environment. The role involves leading calls, coaching team members, and managing daily performance metrics to drive company growth.

The ideal candidate has a proven background in inside sales, strong communication skills, and the ability to thrive in a high-energy setting. Competitive compensation and advancement opportunities are available in this dynamic team environment.

Qualifications

Proven success in inside sales or call center environments.
Comfortable making a high volume of calls.
Experience leading or coaching others.

Responsibilities

Lead inbound and outbound calls, converting leads into appointments.
Coach and develop team by providing real-time feedback.
Track performance metrics and ensure CRM accuracy.
Work with leadership to improve processes and systems.

Skills

Inside sales experience

Strong communication skills

Relationship-building

Coaching or mentoring experience

Detail-oriented

Ability to thrive in fast-paced environments

Job description

Call Center Team Lead – Inside Sales & Appointment Setting

Storm Guard Roofing & Construction – Madison, WI

We’re looking for a high‑performance Call Center Team Lead who doesn’t just manage people—they inspire performance, create accountability, and elevate results. This leadership opportunity is for someone who loves competition, thrives in a metrics‑driven environment, and wants to directly impact company growth while developing their own leadership career.

Key Responsibilities

Lead From the Front: Make inbound and outbound calls to homeowners, convert qualified leads into scheduled appointments, consistently perform at a high level while setting the standard for the team, and demonstrate professionalism, urgency, and strong communication on every call.
Coach & Develop Team Members: Provide real‑time coaching and feedback, review calls to identify opportunities for improvement, reinforce scripts, best practices, and sales techniques, and help team members improve conversion rates and appointment quality.
Drive Performance & Accountability: Track daily activity and key performance metrics, ensure CRM accuracy and proper lead management, monitor appointment quality and sales team feedback, hold team members accountable to expectations and standards, and create a culture of ownership, urgency, and continuous improvement.
Support Growth: Work directly with leadership to improve systems, processes, and performance, help identify new training opportunities and team development initiatives, and play an active role in scaling the call center operation.

Required Qualifications

Proven success in inside sales, appointment setting, or call center environments.
Strong communication and relationship‑building skills.
Comfortable making a high volume of calls.
Experience coaching, mentoring, training, or leading others.
Highly organized and detail‑oriented.
Ability to thrive in a fast‑paced, performance‑driven environment.

Preferred Qualifications