Inside Sales: Order Processing Specialist

Waffle House, Inc.; Norcross (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Assistance program

Paid time off

Holidays

Learning & development

Internal referrals

Community involvement

Team building

Job summary

The Customer Service Representative (Inside Sales – Order Processing) at Waffle House, Inc. handles placing and tracking customer orders by phone and email, including inventory and non-inventory items, and resolving discrepancies.

You will also assist with returns and provide basic technical troubleshooting. Based at our Corporate Office in Norcross, GA, near Atlanta, you will join a Support Team of 300+ associates dedicated to serving customers and sustaining our iconic brand.

Qualifications

• High school diploma or GED required.
• JD Edwards/AS400 experience strongly preferred.
• Excellent problem-solving and data-entry skills.

Responsibilities

• Process high-volume customer orders by phone and email.
• Track orders and manage inventory and non-inventory items.
• Identify parts using catalogs/diagrams and assist with returns.
• Provide basic technical troubleshooting support.
• Resolve order discrepancies and support the Operations Team.

Skills

Customer service

Multitasking

Time-management

Data entry

Problem-solving

Verbal communication

Conflict resolution

Technical understanding

Education

High school diploma or GED

Tools

JD Edwards/AS400

Job description

The Customer Service Representative (Inside Sales – Order Processing) at Waffle House, Inc. handles placing and tracking customer orders by phone and email, including inventory and non-inventory items, and resolving discrepancies.

You will also assist with returns and provide basic technical troubleshooting. Based at our Corporate Office in Norcross, GA, near Atlanta, you will join a Support Team of 300+ associates dedicated to serving customers and sustaining our iconic brand.