Customer Service Representative (Inside Sales – Order Processing)

Waffle House, Inc.; Norcross (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Assistance program

Paid time off

Holidays

Learning & development

Internal referrals

Community involvement

Team building

Job summary

The Customer Service Representative (Inside Sales – Order Processing) at Waffle House, Inc. handles placing and tracking customer orders by phone and email, including inventory and non-inventory items, and resolving discrepancies.

You will also assist with returns and provide basic technical troubleshooting. Based at our Corporate Office in Norcross, GA, near Atlanta, you will join a Support Team of 300+ associates dedicated to serving customers and sustaining our iconic brand.

Qualifications

• High school diploma or GED required.
• JD Edwards/AS400 experience strongly preferred.
• Excellent problem-solving and data-entry skills.

Responsibilities

• Process high-volume customer orders by phone and email.
• Track orders and manage inventory and non-inventory items.
• Identify parts using catalogs/diagrams and assist with returns.
• Provide basic technical troubleshooting support.
• Resolve order discrepancies and support the Operations Team.

Skills

Customer service

Multitasking

Time-management

Data entry

Problem-solving

Verbal communication

Conflict resolution

Technical understanding

Education

High school diploma or GED

Tools

JD Edwards/AS400

Job description

As the Customer Service Representative (Inside Sales – Order Processing), you are responsible for processing, placing, and tracking customer orders. In this role, you will handle a high volume of customer service orders by phone and email, including inventory and non-inventory items. You will also place and track special orders, help identify parts using catalogs and diagrams, resolve order discrepancies, assist with returns, and provide technical troubleshooting support.

The Customer Service Representative (Inside Sales – Order Processing) is a Support Team role based out of our Corporate Office in Norcross, GA in the metro Atlanta area. Our Corporate Office Support Team consists of 300+ Associates who are committed to supporting our Operations Team as they proudly serve and create memorable experiences for our Customers. Housing over 40 departments and many fields of industry, we take pride in offering a wide variety of opportunities at every stage of your career. If you are just looking for a job “right now”, Waffle House probably isn’t the right fit for you. If you are a career-minded person who values hard work, is passionate about putting people first, and wants to build a meaningful career alongside like-minded people, this is the place for you!

What We Offer:

• Health & Wellness Package including medical, dental, vision and life benefits, and health-related activities
• Employee Assistance Program free to all Associates and their household members
• Paid time off up to 4 weeks and six paid holidays
• A strong, unique culture built upon putting people first, showing up and servant leadership
• Unlimited learning and development opportunities
• Internal referral program
• Community involvement and volunteer opportunities
• Team building activities department and company-wide

What you'll do:

• Process high-volume customer orders by phone and email, including inventory and non-inventory items.
• Place and track special orders.
• Use catalogs and diagrams to identify parts and items.
• Identify and resolve order discrepancies; assist with returns.
• Assist customers with basic technical troubleshooting.

What we're looking for:

• Strong problem-solving, multitasking, and time-management skills.
• Ability to set priorities and maintain accurate data entry.
• Strong customer service, phone, and verbal communication skills.
• Conflict resolution skills and attention to detail.
• Ability to understand basic technical aspects and operation of restaurant equipment.

Experience/Educational Requirements:

• High school diploma or GED required.
• JD Edwards/AS400 experience strongly preferred.

Who Are We?

In 1955, two Georgia neighbors opened up a restaurant that would change the world. That first restaurant led to the Waffle House brand you see today. As the business expanded throughout Georgia and the Southeast, the “Yellow Sign” soon became a familiar landmark, signifying America’s Place to Eat™ and America’s Place to Work™. Today, the Waffle House system has more than 1,900 locations in 25 states, reaching as far north as Pennsylvania and as far west as Arizona. All open 24-hours a day, seven days a week, 365 days a year. Our workforce can be broken into two categories – Operations (Restaurant Associates and Managers) and Support Team (Corporate Office Associates, Field Recruiters, and Maintenance Technicians).

We are a strong, growing company dedicated to our Customers and Associates. We would love to have you on our team! To learn more about the Waffle House culture and our great community of employees and customers, please visit www.wafflehouse.com!

WAFFLE HOUSE IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER