Inside Sales Manager - Houston, TX

Quincy Compressor LLC; Houston (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Quincy Compressor LLC in Houston, TX is seeking an Inside Sales Team Leader to guide the inside sales and parts sales activities on-site. You will manage performance, coach team members, and ensure efficient processes to deliver high-quality solutions to customers.

You will work with operations to handle inbound/outbound requests, optimize call flow, and develop training plans to enhance skills. A bachelor's degree is desirable, with strong communication and leadership skills to drive growth in

Qualifications

• Must be willing to develop themselves and expand product knowledge.
• Strong communication skills for stakeholders at multiple levels.
• Customer-focused with the ability to prioritize needs.
• Able to analyze risks and mitigate potential pitfalls.
• Organized, proactive and adaptable to varying workloads.

Responsibilities

• Manage and lead the inside and parts sales team
• Ensure processes and best practices are implemented and followed
• Identify, suggest and implement process improvements
• Monitor and drive activity to achieve business vision
• Evaluate performance and develop team competence
• Collaborate with operations to handle inbound/outbound requests
• Optimize call flow to ensure timely handling of calls
• Identify gaps and plan training and evaluations

Skills

Team leadership

Customer orientation

Communication

Process improvements

Training & development

Education

Bachelor's degree desirable

Job description

Your role

Bring your curiosity to work as our nextInside Sales Team Leader - Houston. You will be part of our XXX team reporting to [Hiring manager title]. In this role, your mission is to [briefly describe the main mission in one clear sentence]. You will contribute directly to how we create highquality products and solutions for our customers.

Bring your curiosity to work as our nextInside Sales Team Leader - Houston. You will be part of our Inside Sales team reporting to National Sales Manager. In this role, your mission is to develop the service business, driving market share (1-1 ratio) and customer penetration (customer share) by effectively managing and developing the inside sales team in two different territories. You will contribute directly to how we create highquality products and solutions for our customers.

Your day-to-day

• Manage and lead the inside and parts sales team
• Ensure that the necessary process and best practices are implemented and followed up
• Identify, suggest and implement process improvements and best practices
• Monitor and drive activity levels that will lead to the established vision of success for the business
• Follow up the performance of team members while working on their competence development
• Collaborate with operations to best handle inbound and outbound requests, driving a hassle-free experience for our customers
• Optimize and find efficiencies on the call flow to ensure all calls are captured and handled in a timely manner
• Identify competence gaps, plan and implement training plans and conduct performance evaluations

Your skills and experience

• Be willing to develop yourself by learning new skills and increasing your knowledge of products, systems and the company's market and operation.
• Strong verbal and written communication skills, with the ability to deliver messages to stakeholders at different levels inside and outside of the organization.
• Be customer oriented, able to understand customer needs and prioritize them accordingly.
• Able to take risks while still analyzing potential pitfalls of his/hers actions.
• Show good level of empathy while enforcing company policies and strategic directions.
• Demonstrate assertiveness while being helpful to various demands from the organization.
• Be self-motivated, willing to take action while coping with varied workloads.
• Be organized while demonstrating flexibility in day-to-day work
• A bachelor's degree is desirable, in either management, business, administration, marketing, engineering or other technical specialization. Relevant related experience will be considered

Your compensation and benefits

We offer compensation that reflects the skills, experience, and responsibilities of the role. Pay also depends on the country where the job role is based, as compensation practices vary across our markets. During the recruitment process, we share clear information about the pay and benefits for your location, so you know what to expect before moving forward.

Your location

This role requires you to work on-site at our office in Houston, United States (US). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on longterm development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act - we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.