Inside Sales Manager- AM Shift (Call Center)

Life Protect 24/7; Norfolk (VA); Hybride; USD 47 000 - 57 000; Plein temps

Avantages offerts par ce poste

Competitive Pay

Weekly Pay

Paid Training

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

AD&D Insurance

Life Insurance

401k with Company Match

Employee Development Program

Employee Product Discount

Beautiful Call Center Space

Résumé du poste

Life Protect 24/7 is seeking an Inside Sales Manager for the AM shift in Norfolk, VA. You will lead a 15-20 person inbound sales team, fostering a high-energy environment that blends in-office presence with remote work.

The role focuses on coaching, performance standards, and delivering results in a fast-paced call center. You will drive training, monitor call quality, and implement processes to achieve sales targets while promoting an engaging, customer-focused culture.

Qualifications

• 2 years of experience leading a team in a call center environment.
• At least 1 year of experience leading a remote team.
• Experience in monitoring call quality, call queue, and coaching sales.
• Strong communication skills (verbal, written, interpersonal).

Responsabilités

• Lead a team of 15-20 team members in a positive atmosphere in a remote setting while working in office.
• Relay company goals, quality standards, and processes to our team through servant leadership.
• Educate and support sales representatives through their sales experience.
• As a manager, motivate and engage a sales team to meet targets.

Connaissances

Team leadership

Communication skills

Multitasking

Time management

Remote leadership

Formation

High school diploma or equivalent

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Inside Sales Manager- AM Shift (Call Center)

Med Sales Full Time Management 6160 Commander Pkwy, Norfolk, VA, US

5 days ago Requisition ID: 1426

Salary Range: $52,000.00 To $52,000.00 Annually

Life Protect 24/7 is an inbound sales call center searching for an exceptionally talented and motivated leader who develops and challenges their team to be leaders in sales.

You will lead a team of 15-20 team members in a positive atmosphere in a remote setting while working in office. Team members receive calls from diverse customers who have expressed interest in our product and service – a medical and security alert system that goes wherever you do. A service that helps rescue over 5,000 individuals every month.

The Inbound Call Center Sales Manager will serve as an active advocate for our company and its employees. The successful candidate will relay company goals, quality standards, and processes, and procedures to our team through servant leadership.

Your sales team is the heartbeat of our culture – enthusiastic representatives of our company and advocates for our clients. Our upbeat work culture promotes development and individual training, games, incentives, and opportunities for advancement to help develop and solidify necessary sales skills. The successful candidate will effectively educate and support sales representatives through their sales experience. As a manager, building rapport and establishing relationships with our team is achieved by genuinely listening, identifying needs, communicating with clarity, and providing solutions to their questions and concerns.

What we offer:

Competitive Pay

Weekly Pay

Paid Training

Paid Time Off

Medical, Dental, Vision, AD&D, and Life Insurance

HSA Options

401k with Company Match

Employee Development Program

Employee Product Discount

Beautiful Call Center Work Space

Convenient access to walking trails and Norfolk Premium Outlets

What you offer:

Must be at least 18 years of age

High school diploma or equivalent

2 years of experience leading a team in a call center environment

At least one year of experience in leading a remote team

Experience in monitoring call quality, call queue, and coaching sales

Strong communication skills (verbal, written, and interpersonal)

A customer-focused approach with adaptability to new situations

Ability to multitask, prioritize, and manage time

Ability to motivate and engage a sales team

Pay: $52,000 with opportunities for monthly/quarterly bonuses

Full-Time AM Schedule: Monday-Friday with a rotating Saturday

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.