Inside Sales Manager

dbrobertsexternal; Wilmington (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

dbrobertsexternal is seeking a Branch Inside Sales Manager to lead the internal team, drive branch sales goals, and coordinate with Marketing, Product, Field Sales and HR. The role requires a Bachelor's degree and proficiency with Outlook, Excel, and PowerPoint, plus experience with sales-tracking software.

The position emphasizes supervisory responsibilities, staff development, and building a strong customer and supplier network to sustain growth.

Qualifications

• Bachelor's degree or equivalent experience required.
• Proficiency with MS Office (Outlook/Excel/PowerPoint) and sales tracking tools.

Responsibilities

• Lead inside sales personnel to achieve branch sales objectives.
• Act as central point of contact regarding branch sales issues.
• Interface with Marketing, Asset, Product, Field Sales, and HR.
• Attend Branch, Supplier and Customer meetings as appropriate.
• Monitor workloads and provide resources for customer service excellence.
• Establish ongoing relationships with Outside Sales, suppliers, and customers.

Skills

Leadership

Customer Service

Interpersonal Skills

Oral Communication

Written Communication

Teamwork

Delegation

Managing People

Planning/Organizing

Problem Solving

Education

Bachelor's degree (B.A.) from four-year college or university

Tools

Microsoft Outlook

Excel

PowerPoint

OPTRAK

Dem ID

Job description

Summary: Manages the branch inside sales team by performing the following duties personally or through subordinates.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Lead inside sales personnel to achieve branch sales objectives.
• Act as central point of contact regarding branch sales issues.
• Interface with other internal departments such as Marketing, Asset, Product, Field Sales, and Human Resources.
• Attend Branch, Supplier and Customer meetings as appropriate.
• Stay up to date on new procedures, policies, and system features.
• Monitor and balance individual Inside Sales personnel workloads.
• Provide direction and adequate resources for customer support and superior customer service.
• Establish on-going nurturing relationships with Outside Sales, suppliers and customers.
• Regular engagement with individuals in the marketplace to establish a network of potential future employees.

Supervisory Responsibilities

• Directly supervises branch inside sales team.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION/EXPERIENCE:

Bachelor's degree (B. A.) from four-year college or university; or four+ years related experience and/or training; or equivalent combination of education and experience. Proficiency in the following applications: Microsoft Outlook, Excel, PowerPoint. Experience with sales tracking software such as OPTRAK and Dem ID.

SKILLS AND REQUIREMENTS:

• To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e., 'Green Card Holder'), Political Asylee, or Refugee.
• Must be able to report to assigned office location during scheduled in-office workdays.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills -- Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service -- Demonstrates ability to develop key customer and supplier relationships; Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Lists and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated activities; Provides recognition for results.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinate’s activities; Makes self-available to staff; Develops subordinate’s skills and encourages growth; Solicits and applies customer feedback (internal and external); Continually works to improve supervisory skills.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition.
• Diversity - Demonstrates knowledge of EEO policy; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities.
• Judgment -- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL REQUIREMENTS:

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job.

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard). The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

WORKING CONDITIONS:

Position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)

Equal Opportunity Employer

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.