Inside Sales Manager

TricorBraun; Town of Charlotte (NY); Hybrid; USD 75,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Paid time off

Tuition reimbursement

Career growth

Team culture

Job summary

TricorBraun is seeking an Inside Sales Manager to lead a high-performing inside sales team in a hybrid role. You will mentor a group focused on growing revenue, retaining customers, and expanding profitable business.

The role emphasizes coaching, performance metrics, and cross-functional collaboration to drive results across operations and procurement. You will shape strategy into action, recruit and train new teammates, and foster a positive, data-driven culture that rewards accountability and

Qualifications

• Experience leading or mentoring sales teams in a fast-paced business environment.
• Strong communication, coaching, and relationship-building skills.
• Proven ability to drive accountability and performance through metrics and process.
• Customer-focused approach with strong problem-solving abilities.
• Ability to manage multiple priorities and adapt quickly to changing business needs.
• Experience in distribution, manufacturing, packaging, or B2B sales environments preferred.

Responsibilities

• Leading, coaching, and developing inside sales team members to achieve revenue, margin, and activity goals.
• Establishing clear performance expectations and holding the team accountable through regular coaching and feedback.
• Monitoring sales pipelines, customer activity, and team performance metrics to get results.
• Partnering cross-functionally with operations, procurement, and external sales teams to support customer success.
• Supporting the execution of sales strategies, initiatives, and process improvements.
• Assisting with recruiting, onboarding, and training new team members.
• Finding opportunities to improve customer retention, account growth, and overall sales effectiveness.
• Creating a positive, team-oriented culture focused on collaboration and continuous improvement.

Skills

Team leadership

Coaching

Communication

Data-driven

Customer focus

Prioritization

Job description

Make TricorBraun Your Best Move Yet!

We are looking for an Inside Sales Manager to lead and develop a high-performing inside sales team. The manager will mentor the team, which is passionate about growing revenue, retaining customers, and expanding business profitably.

Why TricorBraun?

TricorBraun is a global packaging leader, with team members across the Americas, Europe, Asia, Australia, and New Zealand. As North America’s largest distributor of primary packaging, we help some of the world’s most recognizable brands bring their products to life through innovative packaging solutions.

From emerging brands to industry leaders, our customers count on us for expertise, responsiveness, and creative solutions. Many of the products you use every day started with TricorBraun packaging. Join us and help shape what’s next.

Your Role Here

As a Manager of Inside Sales, you will oversee a group of inside sales professionals tasked with developing customer relationships, increasing sales performance, and ensuring outstanding service. You’ll translate strategy into action by coaching team members, monitoring performance metrics, and creating a culture focused on accountability, collaboration, and continuous improvement.

This role is ideal for a leader who thrives in a fast-paced environment, enjoys developing talent, and knows how to turn data, process, and motivation into measurable results.

Responsibilities Include:

• Leading, coaching, and developing inside sales team members to achieve revenue, margin, and activity goals.

• Establishing clear performance expectations and holding the team accountable through regular coaching and feedback.

• Monitoring sales pipelines, customer activity, and team performance metrics to get results.

• Partnering cross-functionally with operations, procurement, and external sales teams to support customer success.

• Supporting the execution of sales strategies, initiatives, and process improvements.

• Assisting with recruiting, onboarding, and training new team members.

• Finding opportunities to improve customer retention, account growth, and overall sales effectiveness.

• Creating a positive, team-oriented culture focused on collaboration and continuous improvement.

What You Bring:

• Experience leading or mentoring sales teams in a fast-paced business environment.

• Strong communication, coaching, and relationship-building skills.

• Proven ability to drive accountability and performance through metrics and process.

• Customer-focused approach with strong problem-solving abilities.

• Ability to manage multiple priorities and adapt quickly to changing business needs.

• Experience in distribution, manufacturing, packaging, or B2B sales environments preferred.

What You Can Expect From Us

At TricorBraun, we invest in our people and provide the tools, support, and opportunities needed to grow your career. You’ll join a collaborative culture where your ideas and leadership make an impact.

• Competitive base salary + incentive opportunity

• Comprehensive medical, dental, and vision benefits

• Paid time off plus company holidays

• Tuition reimbursement and professional development support

• Career advancement opportunities within a global organization

• A people-first culture built on teamwork, growth, and innovation

We are proud to be an equal opportunity employer and encourage applications from all qualified candidates.

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