Inside Sales Manager

Pregis; Sussex (WI); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model and workplaceFlex

Job summary

Pregis is seeking an Inside Sales Manager in Wisconsin to lead a high-performing team focused on customer service and revenue growth. You will partner with regional sales, account managers, and operations to ensure order fulfillment and profitability while expanding product adoption.

The role requires 5+ years of leadership in customer service or inside sales, with SAP experience and a background in protective packaging or related B2B sectors. Hybrid work flexibility is available.

Qualifications

• Bachelor's degree preferred in a related field.
• Minimum 5 years of leadership in customer service or inside sales.
• Experience with SAP is required.
• Industry experience in protective packaging or B2B is highly valued.

Responsibilities

• Lead customer service, inside sales and partner with strategic accounts.
• Own team sales performance and drive sustainable volume growth.
• Coach and develop Customer Service & Inside Sales to ensure timely order fulfillment and satisfaction.
• Establish clear performance expectations and monitor KPIs.
• Coordinate with supply chain and operations to align demand and capacity.
• Identify process improvements to increase responsiveness and efficiency.
• Demonstrate success in leading teams for customer satisfaction and revenue growth.
• Maintain strong written and verbal communication across teams.
• Manage multiple projects and meet deadlines.
• Proficient in MS Office and SAP.

Skills

Leadership

Customer service

Inside sales

Account management

Communication

Strategic thinking

Education

Bachelor's degree in Business, Packaging, Marketing, Supply Chain, or related field

5+ years leadership experience in customer service, inside sales or account management

3 years SAP experience

Experience within protective packaging or related B2B industries

Tools

SAP

Microsoft Office

ERP systems

Job description

We're Not Just in the Packaging Business–We protect what matters.

At Pregis, growth is a way of life. We are a forward-looking packaging manufacturer focused on sustainability, innovation, and delivering exceptional customer experiences. Our purpose is to Protect, Preserve, and Inspyre, and our culture is built on integrity, customer focus, innovation, and collaboration.

With continued investment in our people and operations, and a strong track record of growth, Pregis offers leaders the opportunity to shape business results, influence strategy, and build rewarding careers.

The Inside Sales Manager leads a team responsible for delivering exceptional customer service, driving revenue growth through Inside Sales, as well as supporting strategic accounts.

Partnering closely with Regional Sales Managers, Sales Specialists, Account Managers, Operations, Supply Chain, and Manufacturing teams, the Inside Sales Manager ensures customers receive best-in-class support while identifying opportunities to expand product adoption, improve profitability, and strengthen long-term customer relationships. The role serves as a critical link between customers, sales, and operations, focusing on both customer satisfaction and growth.

The Inside Sales manager will coach and develop a high performing inside sales and customer service team to deliver results and drive high customer satisfaction.

• Responsible for leading customer service, inside sales and partnering with strategic accounts
• Own team sales performance, driving sustainable volume growth aligned with the company’s objectives
• Lead, coach, train and develop Customer Service & Inside Sales professionals to ensure timely order fulfillment, customer satisfaction, and achievement of business objectives.
• Establish clear performance expectations and accountability while monitoring KPIs
• Partner with supply chain, planning, inventory management, production, and operations teams to align customer demand with operational capabilities and resolve order fulfillment challenges.
• Identify process improvements that increase responsiveness, efficiency, and customer satisfaction.
• Performs all other job duties as assigned.
• Demonstrated success leading teams responsible for both customer satisfaction and revenue growth.
• Possess strong communication skills, both written and verbal
• Ability to support multiple projects and meet deadlines
• Proficient in all Microsoft Office programs (Word, PowerPoint, Excel) as well as SAP

Education And/or Experience

• Bachelor's degree in Business, Packaging, Marketing, Supply Chain, or related field preferred.
• 5+ years of leadership experience in customer service, inside sales or account management
• Experience within protective packaging, industrial manufacturing, packaging distribution, or related B2B industries strongly preferred.
• 3 years of SAP experience

Benefits & Rewards

At Pregis, we invest in our employees' success both professionally and personally. In addition to a competitive compensation package, eligible employees may qualify for a sign-on incentive, relocation package, or gain-sharing programs. We also offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. #AMB1

Eligible employees have access to:

• Medical plan options through Blue Cross Blue Shield
• Dental and Vision coverage
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Company-paid Life Insurance
• 20-25% annual bonus incentive
• Short-Term and Long-Term Disability coverage
• Employee Assistance Program (EAP)
• Tuition Assistance and Continuous Development
• 401(k) with company match and immediate vesting
• Paid Time Off, Holiday Pay, and Excellent Work-Life Balance
• Hybrid work model and workplace flexibility

Visit us at www.pregis.com for more information about Pregis LLC.

Diversity and Inclusion

We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome.

Affirmative Action/EEO Statement/Inclusion

We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis’ culture and achievements.