Inside Sales Manager

Bottom Line Equipment; Sulphur (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Bottom Line Equipment in Sulphur, LA seeks a Rentals Operations lead to manage the Rental Department, coordinate equipment availability, pricing, and invoicing while maintaining strong customer relations and teamwork.

The role requires experience in equipment rentals, familiarity with Wynne System and MS Office, and the ability to supervise drivers and inside staff to meet revenue targets.

Qualifications

• Bachelor’s degree preferred but not required.
• 3+ years previous equipment rental experience preferred.
• Proficient in Wynne System and Microsoft Office including Word and Excel.
• Knowledge of frequently used Sales and Customer Relations Concepts, Practices and Procedures.

Responsibilities

• Assist Territory Account Representatives in securing rentals by coordinating department functions.
• Monitor engagement with customers and BLE personnel regarding equipment availability and rates.
• Oversee truck drivers, inspectors, and inside sales staff to ensure service quality.
• Review rental reservations, contracts, and invoices for accuracy and completeness.
• Coordinate with Sales to increase rental revenue and manage audit processes.

Skills

Sales concepts

Customer relations

Customer service

CRM system

Education

Bachelor’s degree preferred

3+ years equipment rental experience

Tools

Wynne System

Microsoft Office (Word, Excel)

Job description

Facilitates successful equipment rentals by managing all rental services and coordinating the transportation of heavy construction equipment, components and attachments while maintaining a positive professional relationship with customers, vendors and employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist Territory Account Representatives in securing successful equipment rentals by coordinating basic functions of the Rental Department at assigned location.
• Monitor Rental Department engagement with customers and BLE personnel regarding availability of equipment and rental rates.
• Monitor utilization of the rental fleet to ensure each unit is achieving its budgeted targets for revenue and profitability.
• Qualify, maintain, and update customer account and asset information utilizing CRM system
• Responsible for maintaining a high level of customer service, while promoting a positive team-oriented environment.
• Manages site Inside Sales Representatives, Rental Inspectors and Truck Drivers
• Oversee trucking for all equipment deliveries, pickups, and transfers.
• Review and approves rental reservations and contracts for accuracy and completeness.
• Manage existing rental contracts to ensure a high level of customer service on equipment.
• Review all rental invoices, including recurring cycle billings.
• Manage efficiency of haul trucks to maximize company truck utilization and minimize outside haulers.
• Coordinate resolution for customer invoice issues, including sales tax issues.
• Review all customer credits.
• Monitor overdue contracts and communicates status to executive management.
• Coordinate with Sales Department to increase rental revenue.
• Responsible for properly receiving, documenting, and generating “Off Rents” in Wynne rental system.
• Work with Service Department to ensure equipment damages by customers are identified and billed accordingly
• Manage all internal and external BLE equipment audits.
• Adhere to all company policies, procedures, rules and regulations in written or verbal form.
• Comply with government safety and regulation requirements.
• Comply with BLE safety and regulation requirements.
• Attend department, store and safety meetings.
• Embrace BLE core values: Make It Happen, Do the Right Thing, Work Hard, Smart and Safe, We Care, Be the Best and Own It
• Perform other duties as requested.

SUPERVISOR RESPONSIBILITIES

Does this position supervise others? YES

Does a supervisor report to this position? NO

EDUCATION & EXPERIENCE

• Bachelor’s degree preferred but not required.
• 3 + years previous equipment rental experience preferred.
• Proficient in Wynne System and Microsoft Office including: Word and Excel
• Knowledge of frequently used Sales and Customer Relations Concepts, Practices and Procedures

TRAVEL

What is the % of business travel for this job?

20%

How much international business travel?

0%

Does this job require working in multiple states or countries? ☐ YES ☒ NO