Inside Sales Manager

CAREL Group; Pennsylvania; On-site; USD 80,000 - 90,000; Full time

Job summary

An established industry player is seeking an Inside Sales Manager to lead a dedicated team focused on exceptional customer service and sales growth. This role involves managing a team, developing KPIs, and engaging with customers to enhance relationships and expand market presence. The ideal candidate will possess strong communication skills and technical knowledge, particularly in the HVAC/R sector. This position offers a dynamic work environment where you can make a significant impact on the company's success and foster meaningful connections with clients. If you are passionate about sales and customer satisfaction, this opportunity is perfect for you.

Benefits

Medical Insurance

Vision Insurance

401(k)

Tuition Assistance

Qualifications

• Experience managing a Customer Service or Inside Sales group.
• Outstanding communication skills and technical aptitude.
• Ability to think creatively for customer satisfaction.

Responsibilities

• Lead a team of Order Entry clerks to provide outstanding customer service.
• Develop and implement KPIs for the team.
• Engage with customers to convert difficult situations into opportunities.

Skills

Customer Service Management

Sales Strategy Development

Communication Skills

Technical Aptitude

CRM Systems

Education

2-Year Technical or Business Degree

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Microsoft Publisher

Microsoft Outlook

ERP/MRP Systems

CRM Systems

Job description

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Job Description

SUMMARY

The Inside Sales Manager is responsible for leading a department that provides excellent customer service and works to increase Carel’s presence with existing and prospective customers. This person will also be an exceptional communicator, able to build rapport with key stakeholders and various departments both internally and externally. The ideal candidate has experience managing a Customer Service organization along with an Inside Sales group. A background in the HVAC/R industry and a technical aptitude is highly appreciated as is direct experience in a sales role.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage a team of Order Entry clerks, accountable for providing outstanding customer care/ service.
• Develop and implement departmental KPIs, and hold team accountable for achieving the targets.
• Engage with customers experiencing difficult situations and demonstrate the ability to recover and convert those situations into opportunities for both parties.
• Work proactively /with our customer base and maintain records in a CRM system documenting efforts, and quantifying opportunities.
• Lead efforts aimed/ at expanding the Carel sales footprint inside of our existing customer networks by promoting Carel’s products, services, and solutions to key stakeholders in other organizations.
• Maintain cooperative relationships with the Operations department, Planning department, and other internal stakeholders to ensure timely product delivery.
• Support Regional Sales managers by managing price requests, onboarding new customers, and providing presales support.
• Take direct account management responsibility of selected accounts such as distributors and small OEMs.
• Assist in planning and executing sales & marketing strategies and objectives for selected accounts
• Other duties may be assigned as needed

QUALIFICATIONS: To perform this job successfully, the candidate must have experience in managing a Customer Service organization or Inside Sales group. The candidate must also demonstrate outstanding communication skills (both oral and written), and have experience in conducting a sales effort in an organized and effective manner. Candidates should illustrate a technical aptitude and an ability to think creatively for satisfying customer requirements.

EDUCATION and/or EXPERIENCE The candidate must possess a 2 year technical or business degree (or equivalent experience in similar roles and with an engineered products company). Computer literacy and competencies in all of the following Microsoft products are required: PowerPoint, Excel, Word, Publisher, and Outlook. Experience with ERP/MRP systems along with CRM systems is required. Professional verbal and written communication skills are required. Experience with Lean or Six Sigma is a plus.

PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl. The employee must occasionally be required to move and lift up to 25 lbs. Specific vision abilities required by this job includes the ability to adjust focus. The employee must be able to perform this job in a constant state of alertness and in a safe manner.

SUPERVISION Responsible for leading and developing a team of 4-8 associates.

TRAVEL REQUIREMENTS Travel overnight would be rare, but could be required.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is the standard office and manufacturing environments.

Carel is an equal opportunity employer.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Business Development, and Administrative

• Industries

  Appliances, Electrical, and Electronics Manufacturing, Measuring and Control Instrument Manufacturing, and Electrical Equipment Manufacturing

Referrals increase your chances of interviewing at CAREL by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Tuition assistance

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