Inside Sales Manager

AE Techron, Inc.; Elkhart (IN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Career development

Retirement match

Team-building

Open communication

Paid vacations

Job summary

AE Techron, Inc. in Elkhart, IN seeks an organized, communicative professional to lead the inside-sales team. This on-site role coordinates domestic and international inquiries, aligns multiple sales channels, and ensures timely, accurate responses to customer needs.

You will report to the Company President, manage CRM entries, prepare reports, and help schedule training events. A background in business or technical settings with CRM and MS Office is valued; inside-sales or project coordination

Qualifications

• Bachelor's degree or equivalent work experience required.
• Strong customer service and communication skills.
• Ability to understand technical needs and coordinate timely responses.
• Excellent organization and attention to detail.
• Experience with CRM and MS Office tools.

Responsibilities

• Coordinate and oversee the inside-sales team handling domestic and international inquiries and orders.
• Coordinate territory issues between multiple sales channels and partners.
• Track partner performance and prepare sales reports, including reviews.
• Ensure issues are documented in CRM and communicated to internal resources.
• Schedule and help coordinate training events.

Skills

Customer service

Communication

CRM software

Microsoft Office

Problem solving

Time management

Team leadership

Education

Bachelor's degree in business administration, project management, electronics, or a related field, or equivalent work experience

Tools

CRM software

Microsoft Office

Job description

This position is on-site at the AE Techron offices

AE Techron is an innovative manufacturer of power amplifiers and power conversion products for demanding applications.

We are looking for someone who is comfortable interacting with highly educated technical professionals and is confident in coordinating information between customers, sales partners, and internal subject matter experts. While deep technical expertise is not required, the ability to communicate clearly, ask thoughtful questions, and help customers obtain accurate information is essential.

AE Techron products are technology-focused and provide capabilities unavailable from any other manufacturer in the world. This has helped make AE Techron a leader in our markets and a steadily growing business that our employees and customers can depend on.

AE Techron was founded in 1992 and provides a healthy, supportive work environment.

What You Will Do:

• Report to the Company President.
• Coordinate and oversee the inside-sales team responsible for domestic and international inquiries and orders.
• Coordinate territory issues between multiple sales channels, including Manufacturers' Representatives, International Distributors, and Factory Direct Accounts.
• Track sales partner performance and prepare sales and activity reports, including Annual and Quarterly Business Reviews.
• Ensure customer issues and opportunities are documented in the CRM system, communicated to the appropriate internal resources, and followed through to a timely customer response.
• Schedule and help coordinate training events.

What You Will Need to Have:

• Bachelor's degree in business administration, project management, electronics, or a related field, or equivalent work experience
• Minimum 3 years of experience in customer service, customer success, account coordination, inside sales, or a technical setting
• Strong customer service and communication skills, with the ability to interact comfortably with customers and technical professionals
• Ability to understand technically complex customer needs, ask thoughtful questions, and coordinate accurate and timely responses
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks, documents, and deadlines
• Experience with CRM software and proficiency with Microsoft Office, including PowerPoint, Excel, and Word
• Strong problem-solving and decision-making abilities, with the ability to prioritize and work effectively under pressure
• Ability to work independently and collaboratively
• Experience in project management or team leadership is helpful

What We Offer:

• Creative, innovative, collaborative, and flexible work environment
• Challenging and progressive career development
• Retirement Program with Excellent Employer Match / Disability Programs / Paid Vacations and Holidays
• Open communication, recognition programs, and team-building events
• And much more to motivated, results-oriented individuals who want to make a real difference in their community and role

Other Important Information:

Core Hours:8:00am – 5:00 pm (schedule can be slightly flexible; will work approx. 8 hours within this timeframe)

Typical Work Week: Monday-Friday; 40 - 45 hours per week on average

Have other questions?Contact Us!

We are an Equal Opportunity Employer