Account Manager

SnugZ USA; West Jordan (UT); On-site; USD 50,000 - 65,000; Full time

Job summary

SnugZ USA is seeking an Inside Sales Representative to build and manage relationships within a regional territory. You will grow the customer base organically and identify potential customers while delivering exceptional service and accurate quotes.

The role requires a self-motivated, highly organized individual who thrives in a fast-paced, collaborative environment and can coordinate with Sales, Customer Experience, Production, Purchasing and other internal teams to deliver a magical customer

Qualifications

• Exceptional written and verbal communication.
• Interest in consumer products for marketing events and advertising.
• Ability to sell products with an “on-trend” component – understanding trends and how to bring the trend to market.
• High level of competitiveness, positive attitude, enthusiasm and an eagerness to learn.
• Ability to generate original solutions to business opportunities and challenges.
• Ability to utilize continuous improvement concepts and philosophies on a regular basis.
• Ability to reach decision-makers and quickly determine potential opportunities.
• Bachelor’s degree in Sales, Marketing, Communications or Business preferred.

Responsibilities

• Service distributors with quick responsiveness delivering quotes, ideas, solutions, and resolutions with a relationship-driven mindset.
• Develop action plans to set and help achieve territory goals.
• Manage quoting projects and proactive ideation.
• Manage high-quantity orders.
• Navigate, qualify and research B2B partnerships; engage via email, phone, social media and virtual office visits.
• Achieve monthly sales targets by aligning outside sales team to achieve organizational sales goals.
• Partner with Account Specialists in assigned region to maximize territory coverage and revenue potential on all assigned accounts.

Skills

Clear communication

Product selling

Trend awareness

Customer-focused

Organization

ERP systems

MS Office

Education

Bachelor’s Degree – Sales, Marketing, Communications or Business

Tools

Syteline ERP

MS Office Suite

Job description

Overview

SnugZ USA is an innovative and thriving Top 40 promotional products supplier based out of Salt Lake City, Utah. Founded in 1989, SnugZ is the leading provider of everyday products including branded lanyards, table throws, retractable banners, back drops, flags, floor mats, personal care and health care, drinkware, bags, accessories, custom full‑color wearables (socks, shirt, PJs), office journals, writing instruments, tech, houseware, games, gifts, outdoor items, mints, leather goods and aromatherapy in the promotional products industry.

SnugZ also carries popular retail brands such as Delsey Paris, Nomatic, Zapped Headwear, Perry Ellis, Penguin, Callaway, Thermos, Puffin, Lion Energy, Springland Pet, Totally Bamboo, Draft Top, Zip Sip, Hype Slides and Oakley. In addition, the Basecamp line gives back to the Wounded Warrior Project. SnugZ core values are: Work Like Crazy, Care Passionately, Think Big, and Do What’s Right.

Purpose And Scope Of Position

SnugZ USA is seeking a dynamic Inside Sales Representative to work in a fast‑paced, growing, and fun environment. The successful candidate will be self‑motivated, hardworking, persistent and dependable, building and managing relationships with a regional territory to grow the customer base both organically and by identifying potential customers.

The role requires an individual who is a high‑motivated self‑starter with impeccable organizational skills and a commitment to delivering the highest level of professional dedication and performance.

Who We’re Looking For

The ideal candidate thrives in a fast‑paced environment where every day brings new opportunities, changing priorities and tight deadlines. They enjoy juggling multiple customer projects simultaneously, taking pride in delivering exceptional service without sacrificing accuracy or attention to detail.

They are naturally curious, solutions‑oriented and understand that Inside Sales is far more than managing orders. They become trusted advisors to customers by asking thoughtful questions, providing creative product recommendations, and confidently guiding clients toward solutions that align with both their goals and SnugZ USA’s operational capabilities.

This individual possesses strong operational awareness and quickly learns what can and cannot be accomplished within production, sourcing and decorating constraints. Rather than simply saying “no,” they collaborate across departments to find alternative solutions that create successful outcomes for both the customer and the company.

They take ownership of every project from quote through resolution, communicate proactively, remain calm under pressure and build lasting relationships through responsiveness, reliability and follow‑through. They enjoy working as part of a highly collaborative team and understand that delivering a magical customer experience requires partnership across Sales, Customer Experience, Production, Purchasing and other internal teams.

Key Responsibilities

• Service distributors with quick responsiveness delivering quotes, ideas, solutions, and resolutions with a relationship‑driven mindset.
• Develop action plans to set and help achieve territory goals.
• Manage quoting projects and proactive ideation.
• Manage high‑quantity orders.
• Manage and analyze reports and data to pinpoint gaps in growth.
• Work with the Inside Sales manager and VP of Sales to create, measure and execute sales strategy.
• Partner with Account Specialists in assigned region to maximize territory coverage and revenue potential on all assigned accounts.
• Give formal presentations to inform accounts of SnugZ USA products, decoration capabilities, marketing programs and business solutions with a focus on sales.
• Navigate, qualify and research B2B partnerships; engage via email, phone, social media and virtual office visits.
• Achieve monthly sales targets by aligning outside sales team to achieve organizational sales goals.
• Achieve expected volume of proactive customer calls while managing inbound requests.
• Practice knowledge of consultative selling approach.
• Develop creative presentations, programs, specials and flyers for new opportunities.
• Effectively manage multiple projects and assignments through to completion.
• Participate in continuous improvement activities to include idea generation.
• Other duties as assigned.

Essential Skills

• Communicate clearly and professionally with exceptional written and verbal skills.
• High interest in consumer products for marketing events and advertising.
• Strong ability to sell products with an “on‑trend” component – understanding trends and how to bring the trend to market.
• High level of competitiveness, positive attitude, enthusiasm and an eagerness to learn.
• Ability to generate original solutions to business opportunities and challenges.
• Ability to utilize continuous improvement concepts and philosophies on a regular basis.
• Ability to navigate through ERP systems such as Syteline as well as the Microsoft Office Suite.
• Ability to reach decision‑makers and quickly determine potential opportunities.
• Must be customer‑focused, confident and goal‑driven.
• High adaptability to change.
• High level of integrity.
• Ability to lead by example, motivate a team, delegate, communicate clearly, negotiate, manage change well, improve processes, organize and build relationships.
• Must be detail‑oriented and have strong decision‑making skills.
• High level of organization in a high‑volume fast‑paced environment.

Preferred Experience

• 2+ years of experience in sales and/or marketing.

Language Requirements

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English.
• Must have the ability to write routine reports and correspondence and speak in English effectively before team members.

Education And Training Requirements

• Bachelor’s Degree – Sales, Marketing, Communications or Business preferred.

Physical Demands

• Be able to sit or stand for 8 hours.

Work Environment

• Office type areas.