SALES REPRESENTATIVE

Quest Events; Orlando (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Commissions

401k with 5% match

Referral bonus

PTO and Holidays including Floating

Insurance: Medical, Dental, Vision, LI

Overtime eligible

Annual pay increases

Career growth

Job summary

Quest Events is seeking an Inside Sales Representative who blends speed and accuracy with a genuine commitment to customer service. The role focuses on quoting, inbound inquiries, and building lasting client relationships to ensure clear, reliable service.

You will manage customer conversations, identify needs, and guide buyers toward the right solutions while maintaining accuracy, following a clear process, and collaborating with teammates to meet bookings and revenue goals.

Qualifications

• 2+ years in event industry or hospitality sales or related field
• Quoting and customer follow-up experience
• Proficient with MS Office; ERP/CRM experience preferred

Responsibilities

• Build relationships: respond to inquiries, understand requirements, and manage quotes
• Manage follow-up: timely outreach, track conversations, move opportunities through sales process
• Maintain accuracy: prepare accurate quotes and update records
• Support the team: ensure timely confirmations to maximize lead time and inform stakeholders
• Meet goals: work toward activity, pipeline, sales, and retention targets

Skills

Customer service

Attention to detail

Relationship building

Multi-tasking

Problem solving

Education

Associates degree or higher

Tools

Microsoft Office

ERP/CRM programs

Job description

Description

We are seeking an Inside Sales Representative who combines speed and accuracy with a genuine commitment to customer service. The ideal candidate thrives in a fast-paced environment, can produce accurate quotes efficiently, enjoys solving problems, and values building strong relationships with customers.

About You

You bring a high standard of accuracy and follow-through to your work, while remembering that every call, task, and detail affects a real person.

Are You

• Someone who enjoys following a clear process and feels satisfied when every detail is handled correctly?


• Energized by variety, changing priorities, and solving customer problems throughout the day?


• Known for managing multiple tasks, keeping commitments, and maintaining quality under pressure?


• A teammate whose first question is, “How can I help?”—for both customers and coworkers alike?

Benefits:

• Opportunity for commissions!


• Safe Harbor 401k with 5% Match


• Employee Referral Bonus Program


• PTO and Holiday Pay, including Floating Holiday


• Insurance Benefits including Medical (with HSA and FSA options), Dental, Vision, Life & Disability


• Potential for Overtime


• Eligible for annual increases based on performance


• Opportunities for professional growth

About Us

Quest Events is North America’s leading provider for drape, modular scenic collections, staging, flooring, event furniture, and accessories for events across the country. You will work alongside people who take ownership, support one another, and help create successful experiences for customers.

About the Job

As an Inside Sales Representative, you will manage customer conversations, build and maintain relationships, identify needs, and guide customers toward the right solutions. Your day will include a variety of inbound inquiries, quoting, follow-up, account support, and coordination with teammates to ensure customers receive clear and reliable service.

Key Responsibilities

• Build relationships: Promptly respond to inbound enquiries, ask thoughtful questions to promptly understand customer requirements and efficiently manage both initial and revision quotes.


• Manage follow-up: Maintain timely outreach, track conversations, and move opportunities through the sales process including monitoring payment status for upcoming bookings.


• Maintain accuracy: Prepare accurate quotes, update customer records, document activity, and ensure order and account details are correct.


• Support the team: Ensure timely confirmations to maximize lead time and ensure that both the customer and operations are informed and working toward a successful event.


• Meeting goals: Consistently work toward activity, pipeline, sales, and customer-retention targets.

Requirements

MINIMUM REQUIREMENTS

What is required to perform the essential functions.

Experience

• Minimum of 2 years’ Event Industry or Hospitality experience


• Priority given to inside sales/account management experience


• Good working knowledge of Microsoft Office products


• Preferred experience with ERP/CRM programs

Education

Associates degree or higher preferred

Other Requirements, Knowledge, Skill, Ability or Characteristics

This position is also responsible for developing strategic working relationships with existing clients for the purpose of retention and revenue growth. The ideal candidate has a strong professional presence, is tenacious, and has ability to adapt, organize and multi-task. Knowledge of CRM maintenance preferred. Understands general reporting processes including expenses. Works well independently, Motivated, Strong Relationship-Building Skills, Belief in Excellence, Results Driven, Strong Planning Skills. High Ethical Behavior, Unquestionable Integrity, and Character.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.