Inside Sales & Customer Support Specialist - Healthcare B2B

DeRoyal

United States

Remote

USD 60,000 - 90,000

Full time

4 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

DeRoyal Industries, Inc. is seeking an Inside Sales and Customer Support Rep for the TSS/S2S line to drive customer engagement and account growth.

You will manage inquiries, support order processing, and sell products while coordinating with IDN & Medical Group teams to ensure a seamless customer experience. The role requires 2–4 years of B2B inside sales or customer service experience, proficiency with Salesforce.com, and strong communication skills.

Qualifications

Bachelor's degree preferred; equivalent combination of education and experience considered.
2–4 years B2B inside sales, telesales, or customer service/account management experience.
Healthcare, med-surg, non-acute / alternate-site, or distribution experience preferred.
Demonstrated success with high-volume outbound calling, customer service requests, and quote/order follow-through.
Comfort working from CRM dashboards, call lists, and daily activity targets.

Responsibilities

Prioritize customer inquiries & requests to maintain communication and customer relationships across assigned TSS accounts.
Follow up within 24 hours on all new inquiries, leads, and customer requests
Collaborate with the IDN & Medical Group to support continuity for TSS / S2S customers and improved customer experience
Utilize TSS & S2S product knowledge to detail products, support customer service requests, and sell products to customers.
Complete an assigned number of phone calls and emails per day to ensure accounts are properly managed, meeting or exceeding outbound campaigns and prospecting goals.
Monitor account health vs baseline; identify account volatilities to design and execute clear improvement approaches
Maintain TSS/S2S CRM discipline (e.g., Salesforce.com), forecasts, and account plans.
Keep an organized log of communications made daily in CRM (e.g., Salesforce.com), with a dated next step and disposition on every meaningful connect.
Engage and communicate with IDN Specialists regarding region progress updates, including at-risk accounts, open quotes, and customer follow-ups.
Work with other departments, such as Marketing and Customer Support, and coordinate with DeRoyal Medical Group reps so activity never conflicts with an assigned local owner.
Provide feedback on talk tracks, sales approach, and process gaps with solutions for improvements