Inside Sales & Customer Support Specialist

Fenner, Inc.; Lancaster (Lancaster County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Shift differentials & bonuses

Medical/Dental/Vision coverage

401(k) match

Career Development

Job summary

Fenner Precision Polymers, a Michelin Group company, seeks an Inside Sales/Customer Service professional to support sales growth, manage orders, and engage customers. The role emphasizes accurate quotes, timely fulfillment, and strong customer relationships in a manufacturing setting.

With 2–5 years in related roles and excellent communication skills, you will collaborate with cross-functional teams to optimize processes and drive revenue growth within Fenner's sales organization.

Qualifications

• 2-5 years of experience in inside sales, customer service, or related roles.
• Experience in manufacturing or industrial environments preferred
• Strong ability to manage multiple priorities in a fast-paced environment
• Excellent communication and customer-facing skills
• Proficiency in CRM systems and Microsoft Office tools
• Strong attention to detail and organizational skills
• Customer focus and relationship building
• Communication and collaboration
• Problem solving and critical thinking
• Sales and business acumen
• Time management and prioritization
• Adaptability and continuous improvement mindset

Responsibilities

• Manage inbound customer inquiries, including requests for quotes, order status, and product information
• Develop and maintain strong relationships with customers to support retention and growth
• Provide timely and accurate quotes, pricing, and product information
• Support outside sales and sales managers with account management and follow-up
• Enter and manage customer orders, ensuring accuracy and completeness
• Coordinate with operations, supply chain, and customer service teams to ensure timely fulfillment
• Track orders and proactively communicate updates or issues to customers
• Resolve customer issues efficiently and professionally, escalating as needed
• Support lead qualification and follow-up activities to drive conversion
• Identify opportunities for upselling, cross-selling, and account expansion
• Maintain accurate and up-to-date activity within CRM systems
• Assist in pipeline tracking and reporting
• Partner cross-functionally with operations, engineering, and procurement teams to support customer needs
• Provide feedback on customer trends, product needs, and market insights
• Support process improvements to enhance efficiency and customer experience
• Contribute to sales initiatives, campaigns, and ongoing business development efforts

Skills

Inside sales

CRM proficiency

MS Office

Communication

Relationship building

Multi-tasking

Problem solving

Sales acumen

Time management

Adaptability

Collaboration

Tools

CRM software

Microsoft Office

Job description

Fenner Precision Polymers, a Michelin Group company, seeks an Inside Sales/Customer Service professional to support sales growth, manage orders, and engage customers. The role emphasizes accurate quotes, timely fulfillment, and strong customer relationships in a manufacturing setting.

With 2–5 years in related roles and excellent communication skills, you will collaborate with cross-functional teams to optimize processes and drive revenue growth within Fenner's sales organization.