Customer Service Rep I (Onsite)

Fenner, Inc.; Lancaster (Lancaster County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Shift differentials & bonuses

Medical/Dental/Vision coverage

401(k) match

Career Development

Job summary

Fenner Precision Polymers, a Michelin Group company, seeks an Inside Sales/Customer Service professional to support sales growth, manage orders, and engage customers. The role emphasizes accurate quotes, timely fulfillment, and strong customer relationships in a manufacturing setting.

With 2–5 years in related roles and excellent communication skills, you will collaborate with cross-functional teams to optimize processes and drive revenue growth within Fenner's sales organization.

Qualifications

• 2-5 years of experience in inside sales, customer service, or related roles.
• Experience in manufacturing or industrial environments preferred
• Strong ability to manage multiple priorities in a fast-paced environment
• Excellent communication and customer-facing skills
• Proficiency in CRM systems and Microsoft Office tools
• Strong attention to detail and organizational skills
• Customer focus and relationship building
• Communication and collaboration
• Problem solving and critical thinking
• Sales and business acumen
• Time management and prioritization
• Adaptability and continuous improvement mindset

Responsibilities

• Manage inbound customer inquiries, including requests for quotes, order status, and product information
• Develop and maintain strong relationships with customers to support retention and growth
• Provide timely and accurate quotes, pricing, and product information
• Support outside sales and sales managers with account management and follow-up
• Enter and manage customer orders, ensuring accuracy and completeness
• Coordinate with operations, supply chain, and customer service teams to ensure timely fulfillment
• Track orders and proactively communicate updates or issues to customers
• Resolve customer issues efficiently and professionally, escalating as needed
• Support lead qualification and follow-up activities to drive conversion
• Identify opportunities for upselling, cross-selling, and account expansion
• Maintain accurate and up-to-date activity within CRM systems
• Assist in pipeline tracking and reporting
• Partner cross-functionally with operations, engineering, and procurement teams to support customer needs
• Provide feedback on customer trends, product needs, and market insights
• Support process improvements to enhance efficiency and customer experience
• Contribute to sales initiatives, campaigns, and ongoing business development efforts

Skills

Inside sales

CRM proficiency

MS Office

Communication

Relationship building

Multi-tasking

Problem solving

Sales acumen

Time management

Adaptability

Collaboration

Tools

CRM software

Microsoft Office

Job description

At Fenner Precision Polymers, a Michelin Group company, we're committed to delivering high-performance solutions that power critical applications across industries. Our culture is built on safety, innovation, continuous improvement, and a shared dedication to excellence. We value teamwork, adaptability, and a positive work environment where every employee plays a vital role in our success.

What We Offer…

At Fenner, you're more than just an employee, you're part of a global team that values your voice, supports your growth, and celebrates your contributions. We offer:

• Competitive paywith shift differentials and bonuses
• Day-oneMedical, Dental, and Vision coverage
• 401(k) matchimmediately vested with the company
• Career Developmentin a Global Organization
• A Culture Built on Trust, Respect, and Empowerment

Be part of a company that values your contribution and invests in your future

What You'll Be Doing…

As a key member of ourCustomer Serviceteam, you will be responsible for supporting sales growth through customer engagement, order management, and lead follow-up, while delivering a high-quality customer experience. This role serves as a key point of contact for customers and internal stakeholders, ensuring efficient communication, accurate order processing, and timely follow-through.

This position plays a critical role in supporting revenue growth, maintaining customer relationships, and driving operational excellence within Fenner's sales organization.

Responsibilities

• Manage inbound customer inquiries, including requests for quotes, order status, and product information
• Develop and maintain strong relationships with customers to support retention and growth
• Provide timely and accurate quotes, pricing, and product information
• Support outside sales and sales managers with account management and follow-up

Order Management & Execution

• Enter and manage customer orders, ensuring accuracy and completeness
• Coordinate with operations, supply chain, and customer service teams to ensure timely fulfillment
• Track orders and proactively communicate updates or issues to customers
• Resolve customer issues efficiently and professionally, escalating as needed
• Support lead qualification and follow-up activities to drive conversion
• Identify opportunities for upselling, cross-selling, and account expansion
• Maintain accurate and up-to-date activity within CRM systems
• Assist in pipeline tracking and reporting
• Partner cross-functionally with operations, engineering, and procurement teams to support customer needs
• Provide feedback on customer trends, product needs, and market insights
• Support process improvements to enhance efficiency and customer experience
• Contribute to sales initiatives, campaigns, and ongoing business development efforts

We're Looking For…

We're seeking a team member who:

• 2-5 years of experience in inside sales, customer service, or related roles
• Experience in manufacturing or industrial environments preferred
• Strong ability to manage multiple priorities in a fast-paced environment
• Excellent communication and customer-facing skills
• Proficiency in CRM systems and Microsoft Office tools
• Strong attention to detail and organizational skills
• Customer focus and relationship building
• Communication and collaboration
• Problem solving and critical thinking
• Sales and business acumen
• Time management and prioritization
• Adaptability and continuous improvement mindset

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.