Inside Sales & Customer Support Specialist

SunSource; Granite Falls (MN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision, and 401(k)

Paid vacation and holidays

Tuition reimbursement and ongoing培训机会

National distributor with local Präs

Job summary

SunSource is seeking a high-energy Inside Sales/Customer Service Representative to support outside sales and customers. You will respond to inquiries, process requests, and act as a liaison among customers, account managers, and internal teams to ensure top-tier service.

The role emphasizes accurate order entry, quote preparation, and leveraging product catalogs and internal tools to find the right components. Collaboration and up-selling are encouraged to drive growth.

Qualifications

• High School Diploma or GED required; Associate degree or higher preferred (especially in Fluid Power or Technical programs).
• 2+ years of customer service or inside sales experience, preferably in industrial distribution, manufacturing, or related industries.
• Familiarity with hydraulics, pneumatics, fluid power, electrical, power transmission, motors, or motion control is highly desirable.
• Proficient in Microsoft Excel, Word, Outlook, and able to quickly learn CRM systems (experience with Trend is a plus).
• Strong analytical, mathematical, and mechanical aptitude.
• Excellent verbal and written communication skills.
• Ability to work both independently and as part of a team.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Calm under pressure, with sound judgment and decision-making abilities.
• Demonstrates integrity, professionalism, and ethical standards.

Responsibilities

• Build and maintain strong relationships with customers and internal sales teams.
• Handle incoming customer inquiries via phone, email, and customer portals promptly and professionally.
• Enter customer orders into the ERP system with a goal of 100% accuracy.
• Prepare and enter quotes into the ERP system or shared directories.
• Assist customers in finding the right components using product catalogs, web-based resources, and internal tools.
• Expedite orders as needed to meet delivery commitments.
• Provide solutions in a team-oriented environment and support outside sales as required (quoting, expediting, customer visits).
• Follow up on quotes and actively support sales development, including up-selling and cross-selling opportunities.

Skills

Customer service

Inside sales

CRM systems

ERP systems

MS Office

Analytical thinking

Multitasking

Teamwork

Education

High School Diploma or GED

Associate degree or higher preferred (Fluid Power or Technical)

Tools

Trend CRM

Job description

SunSource is seeking a high-energy Inside Sales/Customer Service Representative to support outside sales and customers. You will respond to inquiries, process requests, and act as a liaison among customers, account managers, and internal teams to ensure top-tier service.

The role emphasizes accurate order entry, quote preparation, and leveraging product catalogs and internal tools to find the right components. Collaboration and up-selling are encouraged to drive growth.