Inside Sales & Customer Support – Industrial Distribution

SunSource Company; Granite Falls (MN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Career growth

Job summary

SunSource is seeking a high-energy Customer Service Representative (Inside Sales) in Granite Falls, MN with additional Savage, MN postings. You will support our outside sales team, handle inquiries, and process customer requests to ensure accuracy and satisfaction.

Responsibilities include pricing, quotations, product availability, delivery schedules, order status, returns, and documentation while collaborating with internal teams to resolve issues and exceed service expectations.

Qualifications

• Experience in customer service, sales, purchasing, or a related role within a manufacturing or distribution environment.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support customers and outside sales representatives with product and service inquiries.
• Process requests related to pricing and quotations, product availability and delivery schedules, order status updates, returns and credits, and order expedites.
• Provide technical product assistance and support when appropriate and maintain accurate records in company systems.
• Work collaboratively with sales, operations, and vendor partners to resolve customer issues efficiently.
• Deliver a high level of customer service while meeting departmental performance expectations.

Skills

Customer service experience

Sales

Purchasing

Communication

Multitasking

Tools

Microsoft Excel

Microsoft Word

Email applications

Vendor pricing software

Job description

SunSource is seeking a high-energy Customer Service Representative (Inside Sales) in Granite Falls, MN with additional Savage, MN postings. You will support our outside sales team, handle inquiries, and process customer requests to ensure accuracy and satisfaction.

Responsibilities include pricing, quotations, product availability, delivery schedules, order status, returns, and documentation while collaborating with internal teams to resolve issues and exceed service expectations.