Inside Sales & Customer Success Representative

Lawn Doctor West Ashley; Summerville (SC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Paid training

Career growth

Team environment

Job summary

Lawn Doctor West Ashley in Summerville, SC is seeking an Inside Sales & Customer Success Representative who thrives on warm calls, text messages, and email to convert inquiries into loyal customers. You will follow up on leads, educate homeowners on lawn care services, recommend solutions, and document interactions in our CRM while collaborating with Operations and Customer Experience teams.

The role offers a base salary plus commissions, paid training, and opportunities for growth in a

Qualifications

• Experience in sales or customer service is preferred.
• Ability to use CRM software.
• Strong communication and organization.

Responsibilities

• Follow up with leads and convert inquiries into customers.
• Contact existing customers via phone, text, and email to recommend services.
• Educate homeowners on lawn care services and propose solutions.
• Document all customer communications and sales activity in the CRM.
• Collaborate with Operations and Customer Experience teams to ensure a seamless customer experience.
• Manage multiple conversations and follow ups with accuracy and detail.

Skills

Sales experience

Customer service

CRM software

Tools

CRM software

Job description

Inside Sales & Customer Success Representative

Location: Summerville, SC

Company: Lawn Doctor

Support Customers. Build Relationships. Grow Your Career.

At Lawn Doctor, we’re more than a lawn care company. We’re a team committed to creating exceptional customer experiences. We’re looking for an Inside Sales & Customer Success Representative who enjoys talking with people, building relationships, and helping customers find the right solutions for their lawns.

This is a high energy, phone based sales role where you’ll spend your day connecting with homeowners through phone calls, text messages, and email. Your success is rewarded through a competitive base salary plus performance based commissions. You’ll follow up on leads, educate customers about our services, recommend solutions based on their lawn’s needs, and help grow relationships with both new and existing customers.

If you’re organized, goal oriented, and enjoy turning conversations into long term customer relationships, we’d love to meet you.

What You’ll Do

• Follow up with company generated leads and convert inquiries into new Lawn Doctor customers.
• Contact existing customers through phone calls, text messages, and email to recommend additional services based on technician recommendations.
• Execute monthly sales campaigns by reaching out to targeted customer lists and promoting featured Lawn Doctor services.
• Educate homeowners on our residential lawn care services and recommend solutions that best fit their lawn’s needs.
• Build trust with customers by providing professional recommendations and outstanding service.
• Manage a high volume of customer interactions while maintaining accuracy and attention to detail.
• Document all customer communications and sales activity within our CRM.
• Collaborate with the Operations and Customer Experience teams to ensure a seamless customer experience from sale to service.

What Makes You Successful

• You genuinely enjoy talking with people and building relationships over the phone.
• You’re confident asking for the sale while always putting the customer’s needs first.
• You’re highly organized and able to manage multiple conversations and follow up tasks throughout the day.
• You communicate professionally through phone calls, text messages, and email.
• You have excellent attention to detail and follow through on commitments.
• You enjoy working toward goals in a fast paced environment.
• You are dependable, coachable, and enjoy being part of a collaborative team.

Preferred Qualifications

• Previous experience in sales, customer service, account management, or a relationship focused role is preferred.
• Experience using CRM software is a plus.
• Strong computer skills and the ability to quickly learn new systems.

Our Core Values

At Lawn Doctor, who you are is just as important as what you do. We are looking for people who demonstrate these values every day.

• Coachable – Open to learning, feedback, and continuous improvement.
• Respectful – Professional, kind, and positive with customers and teammates.
• Work Ethic – Committed to doing your best every day.
• Willingness to Help – Ready to support customers and teammates whenever needed.
• Reliable – Someone others can count on to follow through.

What We Offer

• Competitive base salary plus performance based commissions.
• Monday through Friday schedule with occasional Saturdays during our peak season from February through May.
• Paid training and ongoing coaching.
• Opportunities for professional growth and advancement.
• Supportive team environment where your contributions matter.
• Established, locally owned company with a strong reputation in the community.

If you’re looking for a career where your communication skills, organization, and drive can make a real impact, we’d love to hear from you.