Inside Sales & Customer Success Advocate

Streamlight, Inc.; Norristown (Montgomery County); On-site; USD 52,000 - 72,000; Full time

Job summary

Streamlight, Inc. is seeking a Customer Service/Inside Sales Representative to act as a key liaison between customers, distributors, and the sales organization.

The role focuses on delivering exceptional service, supporting growth initiatives, and ensuring a seamless experience throughout the sales process. Collaboration with internal and external stakeholders is essential to identify needs and recommend product solutions.

Qualifications

• Associate degree or equivalent required.
• 2-4 years customer service, inside sales, or sales support experience.
• Strong written and verbal communication skills.

Responsibilities

• Identify customer needs and recommend appropriate product solutions.
• Educate customers on product features and applications to drive satisfaction and sales opportunities.
• Manage inquiries via phone, email, and other channels professionally.
• Maintain accurate customer accounts and records.
• Use company systems to perform data entry, order management, and account maintenance.
• Support revenue growth through cross-selling and upselling opportunities.
• Collaborate with internal and external stakeholders to meet customer needs.
• Participate in training and team meetings to stay aligned with sales programs.

Job description

Streamlight, Inc. is seeking a Customer Service/Inside Sales Representative to act as a key liaison between customers, distributors, and the sales organization.

The role focuses on delivering exceptional service, supporting growth initiatives, and ensuring a seamless experience throughout the sales process. Collaboration with internal and external stakeholders is essential to identify needs and recommend product solutions.