Inside Sales & Customer Solutions Rep (CRM, Upsell)

Keurig Dr Pepper Inc.; Northlake (IL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Disability

401k with company match

Paid Time Off

Tuition Reimbursement

Mileage Reimbursement

Job summary

Keurig Dr Pepper is seeking an Inside Sales, DSD Representative – Customer Sales and Service to serve as the front line for our external customer base. It involves delivering professional sales service, leveraging CRM insights, and translating product features into benefits to drive orders.

The position is full-time, 7:30am–4:30pm, Monday through Friday, with overtime as scheduled. The role emphasizes relationship building, upselling, accurate order entry, and CRM data maintenance.

Qualifications

• 1 year Customer Service, Sales, or Call Center experience in an office environment.
• Microsoft Office experience with advanced functions of Outlook and Excel required.
• Prior experience with Margin Minder, SAP, or similar data collection/tracking systems preferred.

Responsibilities

• Plan and execute scheduled outbound telephone sales calls according to KDP processes and standards for an assigned Customer base.
• Monitor and evaluate assigned Customer call frequencies versus order rates and suggest adjustments to Supervisor when appropriate.
• Receive inbound telephone calls, email, ecommerce, and fax sales orders. Provide Customers with post order confirmation and follow up.
• Use historical sales data to create quality re-orders. Upsell, present, and sell new items as part of each outbound or inbound Customer sales interaction.
• Create and maintain rapport and relationships with assigned Customers.
• Collect and record Customer Relationship Management (CRM) data. Leverage CRM insights and sales history to enhance Customer rapport and to provide account specific sales solutions.
• Execute sales programs and initiatives, and achieve assigned sales goals.
• Stay informed on KDP product facts and features. Be able to effectively translate product features into benefits and sales solutions for assigned Customers.
• Monitor and report lack of sales activity or other unusual Customer sales trends.
• Evaluate Customers’ Cold Drink Equipment (CDE) compliance and work with Customer on resolution when issues exist. Report issues to Supervisor.
• Perform efficient and accurate sales order entry.
• Ensure the accuracy of pricing and Customer Master Data.
• Provide other, non-selling Customer Service support including: responding to CDE service issues when raised during the sales call, receiving and transferring external Customer Service calls, and providing order delivery feedback when requested.
• Coordinate sales service with field based Business Development Representatives.
• Bilingual in Spanish could be beneficial.

Skills

Customer Service

Sales

Call Center

Outlook

Excel

Margin Minder

SAP

Spanish language

Tools

Margin Minder

SAP

Job description

Keurig Dr Pepper is seeking an Inside Sales, DSD Representative – Customer Sales and Service to serve as the front line for our external customer base. It involves delivering professional sales service, leveraging CRM insights, and translating product features into benefits to drive orders.

The position is full-time, 7:30am–4:30pm, Monday through Friday, with overtime as scheduled. The role emphasizes relationship building, upselling, accurate order entry, and CRM data maintenance.