Inside Sales & Customer Service Pro

Keurig Dr Pepper Inc.; Northlake (IL); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Paid Time Off

401k with company match

Tuition Reimbursement

Mileage Reimbursement

Job summary

Keurig Dr Pepper Inc. in Northlake, IL is seeking an Inside Sales, DSD Representative to deliver professional, timely sales service to an assigned customer base. You will leverage CRM insights, build rapport, and translate product features into benefits during outbound and inbound calls.

This full-time role runs 9:30am–6:30pm, Monday through Friday, with overtime as needed to cover the West BU market. You will enter orders, verify pricing, and support customers with post-order activities while

Qualifications

• 1 year Customer Service, Sales, or Call Center experience in an office environment required.
• Advanced Microsoft Outlook and Excel skills required.
• Prior experience with Margin Minder, SAP, or similar data collection/tracking systems preferred.

Responsibilities

• Plan and execute scheduled outbound telephone sales calls according to KDP processes and standards for an assigned Customer base.
• Monitor and evaluate assigned Customer call frequencies versus order rates and suggest adjustments to Supervisor when appropriate.
• Receive inbound telephone calls, email, ecommerce, and fax sales orders. Provide Customers with post order confirmation and follow up.
• Use historical sales data to create quality re-orders. Upsell, present, and sell new items as part of each outbound or inbound Customer sales interaction.
• Create and maintain rapport and relationships with assigned Customers.
• Collect and record Customer Relationship Management (CRM) data. Leverage CRM insights and sales history to enhance Customer rapport and to provide account specific sales solutions.
• Execute sales programs and initiatives, and achieve assigned sales goals.
• Stay informed on KDP product facts and features. Be able to effectively translate product features into benefits and sales solutions for assigned Customers.
• Monitor and report lack of sales activity or other unusual Customer sales trends.
• Evaluate Customers’ Cold Drink Equipment (CDE) compliance and work with Customer on resolution when issues exist. Report issues to Supervisor.
• Perform efficient and accurate sales order entry.
• Ensure the accuracy of pricing and Customer Master Data.
• Provide other, non-selling Customer Service support including: responding to CDE service issues when raised during the sales call, receiving and transferring external Customer Service calls, and providing order delivery feedback when requested.
• Coordinate sales service with field based Business Development Representatives.
• Bilingual in Spanish could be beneficial.

Skills

Customer Service

Sales

Call Center

Microsoft Outlook

Microsoft Excel

Margin Minder

SAP

Spanish (beneficial)

Tools

Margin Minder

SAP

Excel

Outlook

Job description

Keurig Dr Pepper Inc. in Northlake, IL is seeking an Inside Sales, DSD Representative to deliver professional, timely sales service to an assigned customer base. You will leverage CRM insights, build rapport, and translate product features into benefits during outbound and inbound calls.

This full-time role runs 9:30am–6:30pm, Monday through Friday, with overtime as needed to cover the West BU market. You will enter orders, verify pricing, and support customers with post-order activities while