Inside Sales & Customer Solutions Rep

Sonepar USA, Inc.; Houston (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Healthcare plans

Dental & vision

Paid time off

401(k) retirement savings with company

Professional and personal development

Opportunity to become a shareholder

Employer-paid disability

Employer-paid life insurance

Wellness program

Gym reimbursement

Employee Referral Program

Employee Assistance Program (EAP)

Tuition reimbursement

Job summary

Summit Electric Supply is seeking a Customer Service Representative (CSR) to assist customers by phone, email, internet, or in person and support the service center sales staff to ensure top-notch service.

Responsibilities include understanding product capabilities, building relationships, handling orders, and negotiating pricing with customers and suppliers. The role emphasizes customer satisfaction and teamwork within the warehouse and counter sales staff.

Qualifications

• Excellent interpersonal and communication skills, both oral and written.
• Time management - ability to organize and manage multiple priorities and meet deadlines.
• Flexibility - ability to effectively adapt to change.
• High school diploma or GED

Responsibilities

• Thoroughly understand all product capabilities, features, and benefits as well as Summit's market conditions, product warranties and services.
• Develop new and existing customer relationships by providing Summit solutions and products to meet the customers' needs.
• Assist customers over the phone or via internet with orders, quotations, and product questions.
• Negotiate profitable pricing with both customers and suppliers.
• Proactively follow up on customer orders, challenges, and needs.
• Resolve customer concerns and issues as efficiently and effectively as possible.
• Assist counter and warehouse associates as needed

Skills

Interpersonal skills

Communication skills

Time management

Flexibility

High school diploma

Education

High school diploma or GED

Job description

Summit Electric Supply is seeking a Customer Service Representative (CSR) to assist customers by phone, email, internet, or in person and support the service center sales staff to ensure top-notch service.

Responsibilities include understanding product capabilities, building relationships, handling orders, and negotiating pricing with customers and suppliers. The role emphasizes customer satisfaction and teamwork within the warehouse and counter sales staff.