Customer Service Representative

Acme Cryogenics, Inc.; Allentown (Lehigh County); On-site; USD 45,000 - 65,000; Full time

Job summary

OPW is seeking a customer service and inside sales professional for our manufacturing-focused team. You will handle inquiries, support quotes and orders, and promote our fluid‑handling solutions while coordinating follow‑ups with the sales group.

The ideal candidate has 3+ years in customer service within manufacturing, with ERP (Caelus) and MS Office skills, plus strong communication and multitasking abilities to thrive under pressure.

Qualifications

• Associates degree or certificate required; or years of experience in lieu of degree.
• 3+ years’ experience providing exceptional customer service and inside sales in a manufacturing environment.
• Knowledge of compressed gas products is highly beneficial.
• Caelus or other ERP systems experience a plus.
• Proficiency in MS Office – Outlook and Excel.
• Demonstrated communication skills, both written and verbal.
• Ability to multitask, prioritize and work well under pressure.
• Excellent organizational skills with meticulous attention to detail.
• Highly motivated team player with a passion to succeed.
• Strong self-management skills.

Responsibilities

• Process customer inquiries via email, phone, or other means in a timely and professional manner.
• Support the sales team to ensure quotes and orders are accurate and complete.
• Maintain a positive attitude towards customers and promote products.
• Respond to inquiries and address customer concerns/complaints.
• Attend regular customer service meetings.
• Coordinate in‑house follow‑ups on quotations, proposals, and inquiries.
• Identify new sales opportunities within medical, specialty gas, fill plants and industrial markets.
• Follow up on new customer leads identified by management.
• Help retain the customer base and provide back‑up support to teammates.

Skills

Communication skills

Team player

Multitasking

Organization

Education

Associates degree or certificate

Tools

Caelus ERP

MS Office

CRM software

Job description

Since 1892, OPW customers have been able to count on us to revolutionize fluid‑handling operations around the world. As a global leader in fluid‑handling solutions, the mission of OPW is to be a developer of a comprehensive array of innovative fluid‑handling solutions that our customers can consistently and reliably count on. These include loading and unloading systems for high‑value hazardous and non‑hazardous bulk products; railcar and transport tank‑truck valves, gauging devices and tank‑monitoring systems; automated storage‑terminal controls and systems; and regulators, fittings, valves, vaporizers, vacuum‑jacketed piping and gas‑handling systems for the safe handling and distribution of cryogenics and industrial gases. OPW also creates and manufactures touch‑free and soft‑touch vehicle wash systems, entry systems and wash chemicals. OPW has more than 2,000 employees with manufacturing operations in North America, Europe and China, and sales offices around the world. OPW is part of the Clean Energy & Fueling segment of Dover (NYSE: DOV).

RESPONSIBILITIES

• Process customer inquiries/communications via email, phone, or other means in a timely, accurate, and professional manner.
• Support the sales team to ensure customer quotes and orders are accurate and complete.
• Maintain a positive attitude towards all customers (both internal and external) and promote company products and services.
• Respond timely and effectively to customer inquiries and when necessary to customer concerns/complaints.
• Attend regular customer service departmental meetings.
• Coordinate and manage in‑house follow‑ups on pending quotations, proposals, and customer inquiries.
• Identify new sales opportunities within the medical, specialty gas, fill plants and industrial markets for Superior’s product lines.
• Follow‑up on new customer leads as identified by management.
• Responsible for actively ensuring customer base retention.
• Provide back‑up support to other sales/customer service members.

REQUIRED EXPERIENCE

• Associates degree or certificate required; or in lieu of a degree, years of experience will be considered.
• 3+ years’ experience providing exceptional customer service and inside sales in a manufacturing environment.
• Knowledge of compressed gas products is highly beneficial.
• Caelus or other ERP systems experience a plus.
• Proficiency in all MS Office skills – particularly Outlook and Excel.
• Demonstrated communication skills, both written and verbal.
• Ability to multi‑task, prioritize and work well under pressure.
• Excellent organizational skills with meticulous attention to detail.
• Highly motivated team player with a passion to succeed.
• Strong self‑management skills.
• High degree of energy, initiative, and integrity.
• #LI-BM1 #LI-ONSITE

This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

We consider several job‑related, non‑discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.

Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.