Customer Service Representative

Dover Corp; Allentown (Lehigh County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) savings plan with employercon

Medical, dental, and vision insurance

Wellness programs

Job summary

OPW, part of the Dover family, seeks an experienced inside sales/customer service professional to handle inquiries, support quotes and orders, and promote our fluid-handling solutions. You will engage with internal and external customers, coordinate follow-ups, and help identify new sales opportunities in medical and industrial markets.

Ideal candidates have 3+ years in manufacturing customer service, ERP experience (Caelus preferred), and strong MS Office skills.

Qualifications

• Associate's degree or certificate required; equivalent experience considered.
• 3+ years' experience in customer service and inside sales in manufacturing.
• Knowledge of compressed gas products is beneficial.
• Caelus or other ERP systems experience is a plus.
• Proficiency in MS Office, especially Outlook and Excel.
• Strong written and verbal communication skills.
• Ability to multi-task, prioritize, and work under pressure.
• Excellent organizational skills and attention to detail.
• Energetic, self-motivated team player with integrity.

Responsibilities

• Process customer inquiries via email, phone, or other means in a timely, accurate, and professional manner.
• Support the sales team to ensure customer quotes and orders are accurate and complete.
• Maintain a positive attitude with customers and promote company products.
• Respond to customer inquiries and concerns/complaints in a timely manner.
• Attend regular customer service meetings.
• Coordinate and manage follow-ups on quotations, proposals, and inquiries.
• Identify new sales opportunities within medical, specialty gas, fill plants and industrial markets.
• Follow up on new customer leads as identified by management.
• Actively support customer base retention.
• Provide back-up support to other sales/customer service members.

Skills

Communication skills

Multitasking

Organizational skills

Team player

Energy and initiative

Education

Associate's degree or certificate

Tools

Caelus ERP

MS Office (Outlook, Excel)

Job description

Since 1892, OPW customers have been able to count on us to revolutionize fluid-handling operations around the world. As a global leader in fluid-handling solutions, the mission of OPW is to be a developer of a comprehensive array of innovative fluid-handling solutions that our customers can consistently and reliably count on. These include loading and unloading systems for high-value hazardous and non-hazardous bulk products; railcar and transport tank-truck valves, gauging devices and tank-monitoring systems; automated storage-terminal controls and systems; and regulators, fittings, valves, vaporizers, vacuum-jacketed piping and gas-handling systems for the safe handling and distribution of cryogenics and industrial gases. OPW also creates and manufactures touch-free and soft-touch vehicle wash systems, entry systems and wash chemicals. OPW has more than 2,000 employees with manufacturing operations in North America, Europe and China, and sales offices around the world. OPW is part of the Clean Energy & Fueling segment of Dover (NYSE: DOV).

Required

• Process customer inquiries/communications via email, phone, or other means in a timely, accurate, and professional manner.
• Support the sales team to ensure customer quotes and orders are accurate and complete.
• Maintain a positive attitude towards all customers (both internal and external) and promote company products and services.
• Respond timely and effectively to customer inquiries and when necessary to customer concerns/complaints.
• Attend regular customer service departmental meetings.
• Coordinate and manage in-house follow-ups on pending quotations, proposals, and customer inquiries.
• Identify new sales opportunities within the medical, specialty gas, fill plants and industrial markets for Superior's product lines.
• Follow up on new customer leads as identified by management.
• Responsible for actively ensuring customer base retention.
• Provide back-up support to other sales/customer service members.

RequiredExperience

• Associate's degree or certificate required; or in lieu of a degree, years of experience will be considered.
• 3+ years' experience providing exceptional customer service and inside sales in a manufacturing environment.
• Knowledge of compressed gas products is highly beneficial.
• Caelus or other ERP systems experience a plus.
• Proficiency in all MS Office skills - particularly Outlook and Excel.
• Demonstrated communication skills, both written and verbal.
• Ability to multi-task, prioritize and work well under pressure.
• Excellent organizational skills with meticulous attention to detail.
• Highly motivated team player with a passion to succeed.
• Strong self-management skills.
• High degree of energy, initiative, and integrity.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits

Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please [e-mail] for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.