Inside Sales & Customer Service Specialist

Talentify; Delavan (WI); On-site; USD 50,000 - 65,000; Full time

Job summary

Talentify is seeking an Inside Sales Representative in Delavan, WI to manage inquiries from customers, dealers, and vendors. You will provide quotes, update the CRM, resolve issues, and collaborate with multiple teams to ensure customer satisfaction.

The role requires strong communication, attention to detail, and proficiency in Excel. This is a fully onsite position with a competitive salary and growth opportunities.

Qualifications

• Handle inquiries from customers, dealers, and vendors.
• Provide quotes and pricing, and update the CRM for project visibility.
• Resolve customer complaints and maintain high levels of customer satisfaction.

Responsibilities

• Field and appropriately handle inquiries from customers, dealers, and vendors.
• Distribute all customer correspondence produced by order entry.
• Acknowledge backorders and short shipments in a timely manner.
• Provide accurate information about products, services, and policies.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with team members and other departments to resolve complex issues.
• Inform customers of quote/order status proactively.
• Produce and distribute weekly/monthly quote/sales reports.
• Process all quotes/purchase orders promptly.
• Ensure timely shipment of orders by coordinating with other departments.
• Answer calls, emails, and communications professionally.
• Monitor service quality and flag potential issues with resolutions.
• Investigate and resolve customer complaints/issues.

Skills

Inside sales

Account management

Customer service oriented

Administration

Data entry

Order processing

Microsoft Excel proficiency

Job description

Talentify is seeking an Inside Sales Representative in Delavan, WI to manage inquiries from customers, dealers, and vendors. You will provide quotes, update the CRM, resolve issues, and collaborate with multiple teams to ensure customer satisfaction.

The role requires strong communication, attention to detail, and proficiency in Excel. This is a fully onsite position with a competitive salary and growth opportunities.