Inside Sales/Customer Service Representative - PHX

Jensen Infrastructure; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

Jensen Infrastructure in Phoenix, Arizona, is seeking an Inside Sales/Customer Service Representative to join their team. This role involves interacting with contractors and engineers, handling phone orders and customer inquiries while working closely with various teams.

The ideal candidate will have a background in customer service and construction, with experience using ERP software. If you're looking for a company that invests in your career, this is the place for you.

Qualifications

• Enthusiastic and motivated in a fast-paced environment.
• Ability to work with a diverse customer pool.
• Strong multi-tasking capabilities.

Responsibilities

• Answer inbound phone calls for product quotes and purchases.
• Assist walk-in customers and manage sales calls.
• Produce quotations using ERP software.
• Coordinate order processing with project managers.
• Provide post-sale customer support.

Skills

Customer service experience

Multi-tasking skills

Construction background

Experience with ERP systems

Tools

Enterprise Resources Planning (ERP) Software

Job description

What You’ll Be Doing

The Inside Sales/Customer Service Representative is a key position at Jensen Infrastructure. You will work in an exciting and diverse environment and meet interesting people. Your primary customers are contractors, engineers, and project managers. You’re on the phone, taking orders and building relationships with many local customers.

Reporting to the Customer Service Manager, you’ll primarily work with the Sales team, Dispatch, and Engineering team.

A Highlight Of Your Day-to-day Will Include

• Answering inbound phone calls from customers looking for product quotes, purchases, or other inquiries.
• Assisting with all walk-in customers and sales calls.
• Producing quotations using the Enterprise Resources Planning Software (ERP).
• Coordinating order processing with Project Managers, Customer Service Representatives and Outside Sales team.
• Assisting Outside Sales Representatives and Customer Service Representatives with post-sale customer support, submittal information and order entry.

Who We Are Looking For

You’re enthusiastic and motivated in a fast-paced environment. You like working with a diverse customer pool. You are incredible at multi-tasking. You have customer service and a construction background. You’ve worked with an ERP system and understand the fundamentals. You don’t take shortcuts. You’re safety conscious not just for yourself, but for your team.

We’re open to individuals who aren’t just looking for their next job, they’re looking to build a career. You want an opportunity to showcase your skill set with a solid company who will invest in you. In our culture – everyone matters.

We are committed to ensuring employment practices that promote equal opportunities. Please let us know if you require any reasonable accommodations during your interview process.