Inside Sales/Customer Service Representative - PHX

Jensen Precast; Phoenix (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

A well-established construction supplier in Phoenix, Arizona is seeking a motivated Inside Sales/Customer Service Representative. In this key position, you will engage with contractors and engineers by answering inbound calls, processing orders, and producing quotations. The ideal candidate will have a background in customer service combined with experience using ERP systems. You will have the opportunity to build long-lasting relationships while showcasing your skills in a supportive environment.

Qualifications

• 1+ years of customer service experience in a fast-paced environment.
• Familiarity with Enterprise Resources Planning (ERP) software.
• Ability to thrive in a team-oriented atmosphere.

Responsibilities

• Answer inbound calls from customers for quotes and inquiries.
• Assist walk-in customers and sales calls.
• Produce quotations using ERP software.
• Coordinate order processing with project managers and sales team.
• Support outside sales and customer service with post-sale assistance.

Skills

Customer service

Multi-tasking

Construction background

ERP system knowledge

Enthusiasm and motivation

Job description

WHAT YOU’LL BE DOING

The Inside Sales/Customer Service Representative is a key position at Jensen Infrastructure. You will work in an exciting and diverse environment and meet interesting people. Your primary customers are contractors, engineers, and project managers. You’re on the phone, taking orders and building relationships with many local customers.

Reporting to the Customer Service Manager, you’ll primarily work with the Sales team, Dispatch, and Engineering team.

A highlight of your day-to-day will include:

• Answering inbound phone calls from customers looking for product quotes, purchases, or other inquiries.
• Assisting with all walk-in customers and sales calls.
• Producing quotations using the Enterprise Resources Planning Software (ERP).
• Coordinating order processing with Project Managers, Customer Service Representatives and Outside Sales team.
• Assisting Outside Sales Representatives and Customer Service Representatives with post-sale customer support, submittal information and order entry.

WHO WE ARE LOOKING FOR

You’re enthusiastic and motivated in a fast-paced environment. You like working with a diverse customer pool. You are incredible at multi-tasking. You have customer service and a construction background. You’ve worked with an ERP system and understand the fundamentals. You don’t take shortcuts. You’re safety conscious not just for yourself, but for your team.

We’re open to individuals who aren’t just looking for their next job, they’re looking to build a career. You want an opportunity to showcase your skill set with a solid company who will invest in you. In our culture – everyone matters.

ALL ABOUT JENSEN INFRASTRUCTURE

Much like you, our founder, Don Jensen was looking for a way to support his family, so he started his Company in 1968. Since founded, we’ve been supporting communities across Nevada, California, Arizona, Washington, and Hawaii.

Jensen Infrastructure likely has an impact on your daily life. We build culverts to take water away from your neighborhoods, underground utility boxes to hold cables, and manholes to allow workers access to the sewers deep below the roads we drive on. And that’s just a small sample of what we do at Jensen on a daily basis.

When you work at one of Jensen’s many locations, you will enjoy the close relationships and camaraderie of a small company while being part of a larger, well-established, growing company.

We are committed to ensuring employment practices that promote equal opportunities. Please let us know if you require any reasonable accommodations during your interview process.