Inside Sales/Customer Service Representative

Jensen-Infrastructure; Reno (NV); On-site; USD 45,000 - 65,000; Full time

Job summary

Jensen Infrastructure is seeking an Inside Sales/Customer Service Representative to join our Reno team. You will handle inbound calls, assist walk-in customers, and generate quotations using our ERP system, coordinating orders with project managers and sales staff to ensure smooth processing.

The role emphasizes building relationships with contractors and engineers, contributing to post-sale support, and maintaining safety and accuracy in a fast-paced construction environment.

Qualifications

• Customer service background and strong communication skills are required.
• Experience with ERP systems is preferred.
• Construction industry experience is a plus.
• Able to multitask effectively in a fast-paced environment.

Responsibilities

• Answer inbound phone calls from customers for quotes, purchases, or inquiries.
• Assist walk-in customers and sales calls to drive orders.
• Produce quotations using the ERP system.
• Coordinate order processing with Project Managers, CSRs, and Outside Sales.
• Assist with post-sale support, submittal information and order entry.

Skills

Customer service

Multi-tasking

Communication

Construction background

Tools

ERP system

Job description

WHAT YOU’LL BE DOINGThe Inside Sales/Customer Service Representative is a key position at Jensen Infrastructure. You will work in an exciting and diverse environment and meet interesting people. Your primary customers are contractors, engineers, and project managers. You’re on the phone, taking orders and building relationships with many local customers.Reporting to the Sales Manager, you’ll primarily work with the Sales team, Dispatch, and Engineering team.A highlight of your day-to-day will include:Answering inbound phone calls from customers looking for product quotes, purchases, or other inquiries.Assisting with all walk-in customers and sales calls.Producing quotations using the Enterprise Resources Planning Software (ERP).Coordinating order processing with Project Managers, Customer Service Representatives and Outside Sales team.Assisting Outside Sales Representatives and Customer Service Representatives with post-sale customer support, submittal information and order entry.WHO WE ARE LOOKING FORYou’re enthusiastic and motivated in a fast-paced environment. You like working with a diverse customer pool. You are incredible at multi-tasking. You have customer service and a construction background. You’ve worked with an ERP system and understand the fundamentals. You don’t take shortcuts. You’re safety conscious not just for yourself, but for your team.We’re open to individuals who aren’t just looking for their next job, they’re looking to build a career. You want an opportunity to showcase your skill set with a solid company who will invest in you. In our culture – everyone matters.ALL ABOUT JENSEN INFRASTRUCTUREMuch like you, our founder, Don Jensen was looking for a way to support his family, so he started his Company in 1968. Since founded, we’ve been supporting communities across Nevada, California, Arizona, Washington, Missouri, and Hawaii.Jensen Infrastructure likely has an impact on your daily life. We build culverts to take water away from your neighborhoods, underground utility boxes to hold cables, and manholes to allow workers access to the sewers deep below the roads we drive on. And that’s just a small sample of what we do at Jensen on a daily basis.When you work at one of Jensen’s many locations, you will enjoy the close relationships and camaraderie of a small company while being part of a larger, well-established, growing company.We are committed to ensuring employment practices that promote equal opportunities. Please let us know if you require any reasonable accommodations during your interview process.